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Neighbourhood Manager – Thamesmead

Location: Southmere, Thamesmead
Reporting to: Place Manager

About the role

This is a unique opportunity to take on a Neighbourhood Manager role at the heart of one of London’s most ambitious regeneration programmes.

Thamesmead is undergoing a 30-year transformation led by Peabody and key partners, delivering new homes, jobs, green spaces and opportunities for existing and future residents.

As part of our Place Management team, you'll play a key role in delivering a neighbourhood service that puts people, place and property at its heart. Combining excellent tenancy management with visible estate leadership, you'll help create safe, welcoming neighbourhoods where residents are proud to live.

We're looking for someone with strong tenancy management experience, or the drive to build expertise in this area. You'll take ownership of your neighbourhood, managing tenancies, maintaining accurate records and working with residents and partners to deliver high standards across homes, estates and public spaces.

You'll be the visible face of Peabody in Southmere, building trusted relationships with residents, resolving issues quickly and helping shape the day-to-day experience of residents living in Thamesmead.

This post provides a unique opportunity to help shape and define the role within Southmere, supporting the delivery of a new approach to Estate management as part of Thamesmead’s long-term transformation.

What you’ll be doing

• Act as the face of Peabody in Thamesmead, delivering excellent customer service and visible local leadership.
• Lead on the coordination of any defects, repairs and estate issues across new and existing developments, carrying out inspections and coordinating solutions with internal and external teams and contractors’.
• Work closely with Concierge, Environmental Services, Development, Surveyors, Repairs Teams, Wardens and other internal and external teams/partners to resolve issues, support residents and ensure quality delivery of new homes.
• Undertake estate and property inspections, identifying risks and driving improvements across homes, communal areas and the wider neighbourhood.
• Manage a broad range of housing management responsibilities, including tenancy management, community safety, anti-social behaviour (ASB), subletting, decants, parking and service charge enquiries.
• Lead resident communications, engagement activities and community events, ensuring residents feel informed, listened to and involved in shaping their neighbourhood.
• Use data and local insight to understand resident needs and shape services and neighbourhood plans.
• Build strong relationships with residents, partners, local authorities and internal teams to support estate management, communication and regeneration outcomes.
• Contribute to creating sustainable, safe and vibrant neighbourhoods as part of Thamesmead’s long-term growth.
• Enjoy being visible in your neighbourhood, identifying issues early and building strong relationships with residents, contractors and colleagues.
• This is an office-based role. The successful candidate will be based on site for five days a week.

About Thamesmead

Peabody is leading the transformation of Thamesmead, a long-term, partnership-led programme delivering:

• Up to 8,000 new homes and 4,000 jobs
• New parks, green spaces and biodiversity improvements
• New community, employment and cultural opportunities
• Investment in transport, including future connectivity improvements

Our Place Management approach brings together housing management, estate services, community engagement to create neighbourhoods where people want to live now and in the future.

What we’re looking for

We are looking for someone who thrives in a complex, evolving environment and is motivated by making a real difference to people and place.

You will be:

• Passionate about customer service and community outcomes.
• A strong team player who collaborates across disciplines.
• Confident managing stakeholders and influencing partners.
• Experienced in housing management, with experience of regeneration, new-build developments or defect management desirable.
• Comfortable managing complex issues and competing priorities.
• Motivated by collaborative, regeneration and place-based working.
• Strong tenancy management knowledge, or the enthusiasm and capability develop expertise in this area.

Why join us?

We’re committed to delivering Simple, Safe, and Smart services. Our values: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you.

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:
• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to attend an in-person interview on the following dates:6th or 7th August at our Southmere Concierge Office in Thamesmead.

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship
• We reserve the right to close this advert early if we receive a high volume of suitable applications
• This role will require a Basic DBS check
• A full UK driving licence and access to a vehicle is desirable but not essential.
  

If you’re a proactive, values-led professional who enjoys building relationships, solving problems and delivering results for residents, we’d love to hear from you. Please apply by submitting an anonymised CV, answer our application question and tell us why you meet the criteria for this role.

If you have any questions, please contact Julie-Ann.O’Malley@peabody.org.uk