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We are looking for a dedicated and proactive Business Support Officer to join our Virtual School team. This is a varied and rewarding role, providing high-quality administrative, data and systems support that helps improve outcomes for children in care and previously looked-after children.

As a key member of the team, you will be responsible for maintaining accurate records across a range of education and social care systems, supporting the coordination of training and events, monitoring key data and ensuring that information is accurate, timely, and accessible. You will be the first point of contact for many enquiries and will work closely with schools, social workers, carers, education professionals and Virtual School staff.

What you will do

Provide comprehensive business and administrative support to the Virtual School.
Maintain and update information across a range of databases and systems.
Monitor and process pupil movement, school placement and care status information.
Coordinate training programmes, conferences and professional development events.
Create and manage booking systems, communications, attendance records, and feedback processes.
Respond to enquiries received via email, telephone and shared inboxes.
Support the production and maintenance of education records and documentation.
Liaise with schools, carers, social workers, partner agencies, and system providers to ensure information is accurate and up to date.
Contribute to the continuous improvement of administrative processes and data quality.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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Salary range

£25,583 - £25,989 per year