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Job summary

As Ofgem continues to evolve alongside the energy sector, the way we communicate has never been more important. We're looking for a Strategic Communications Business Support Manager to help bring people, priorities and plans together, ensuring our communications are coordinated, connected and ready to support one of the UK's most important regulators.

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people.

We're offering a permanent opportunity within our Strategic Communications team where you can bring your ideas, fresh thinking and innovation. We'll be looking to you for better ways of working, and you'll have the freedom to make your mark and see your incredible ideas become reality.

This is a role where you'll quickly get to know every corner of the organisation, keeping communications moving and making sure everyone is pulling in the same direction. As such, you'll gain a fantastic understanding of how strategic communications works at Ofgem.

And you'll discover plenty of variety, from coordinating communications activity to solving different challenges, improving processes and shaping the next big idea.

But what are we looking for? You'll need experience in operational delivery or project management, excellent organisational, analytical and problem-solving skills, and the ability to communicate and influence, build relationships and impart complex information clearly. While previous strategic communications experience isn't essential, you'll need to be enthusiastic about what we're trying to achieve and excited to play your part.

In return, you'll discover an amazing benefits package that includes an exceptional Civil Service pension, plenty of flexible working opportunities and the chance to grow and develop professionally. You'll also find a team that is ready to hear your ideas and the environment of passion, responsibility and clear direction.

We have a critical purpose to ensure Ofgem communicates with clarity, consistency and impact. Join us and help shape the communications that support that mission.

Read on and find out more.

Job description

This role sits within the Strategic Communications team which plays a vital role in helping to shape policy, generate ideas, and delivering comms to enhance the reputation of Ofgem.

You will coordinate and oversee the busy workflow within the Strategic Communications team, help draw together narrative, strategy and performance monitoring across the Communications Profession, and help strategically coordinate and oversee the publications schedule for the organisation.

You will be skilled at analysing issues and identifying practical solutions , who enjoys collaborating with a wide range of colleagues, industry partners, and government. You will bring strong project management, stakeholder engagement and relations ship building skills. While experience of Strategic Communications is not essential, an enthusiasm for the team’s objectives and outcomes is important.

Key Responsibilities

• Work with the team to ensure that operational delivery is in line with strategies, policies and priorities overall.
• Work with Head of Strategic Communications to draw together narrative, strategy and performance monitoring across the Communications Profession.
• Hold team responsibility for Information Management tools including the comms grid and tracker.
• Engage with internal teams and build effective working relationships with colleagues and stakeholders at all levels
  
• Liaise with external stakeholders as required ensuring that Ofgem’s interests and objectives are clearly
• Ensure consistency of approach in team and across entire workstreams

Key Outputs and Deliverables

• Manage Ofgem’s external communications grid and internal communications commissions, working closely with publications team and wider strategic communications colleagues
• Coordinate key departmental and senior level strategic meetings
• Work with senior leaders to implement change, understand risks and ensure the delivery of KPI and associated targets.
• Management and collation of evaluation products including quarterly reports for CEO and and the board.

Person specification

Essential criteria

• Professional experience in an operational delivery or project management role. (Lead criteria)
• Experience of collaborating, influencing and negotiating at all levels.
• Experience of delivering improvement and a good track record of development and innovation, with a sound demonstration of continuous improvement practice.
• Excellent analytical, communication and problem-solving skills with the ability to deliver complex messages to a variety of audiences.
• Exceptional attention to detail and organisational skills with proven ability to proactively identify priorities and actions efficiently and effectively, working independently and exercising sound judgement when required.

Desirable criteria

• Work within communications team

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word ‘supporting statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Failure to fully complete both sections of the online application form (your career history (cv) and supporting statement) will mean that the panel only have limited information on which to assess your application against the essential criteria listed in the person specification

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lynn Robertson
• Email : Recrutiment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should email The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact the Civil Service Commission. More detailed information can be found on the Civil Service Commission website.

Attachments

Strategic Communications Business Support Manager Candidate Pack 472208 Opens in new window (pdf, 917kB)Strategy Communications Support Manager Role profile Opens in new window (pdf, 170kB)Terms and Conditions April 2025 Opens in new window (pdf, 366kB)