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We’re looking for a highly organised and motivated Work Planner to join our Service Improvement team. This is a key role supporting the efficient delivery of housing repairs and maintenance services across Cambridge.

You’ll be responsible for planning, coordinating, and monitoring appointments, ensuring that work is delivered on time, within budget, and to a high standard. Working closely with technicians, supervisors, and customer service teams, you’ll play a vital part in keeping services running smoothly and residents satisfied.

What You’ll Be Doing;

• Coordinating and scheduling appointments for repairs and maintenance work
• Allocating jobs to operatives and subcontractors based on priority, workload, and deadlines
• Monitoring progress and performance to ensure targets and KPIs are met
• Managing emergency and urgent jobs to ensure timely completion
• Supporting the Lead Work Planner with daily work allocation and decision-making
• Producing performance reports and analysing customer satisfaction data
• Working collaboratively with internal teams to resolve complex enquiries
• Coordinating resources, materials, and store requirements
• Supporting responses to customer complaints and ensuring compliance with procedures

What We’re Looking For

• Experience in scheduling, planning, or customer service (ideally within housing, repairs, or maintenance)
• Strong IT skills, including MS Office and database systems
• Experience working in a fast-paced, customer-focused environment
• Excellent organisation and prioritisation skills
• Good understanding of property maintenance and trade-based services
• Strong communication and problem-solving abilities
• Knowledge of health and safety and service delivery processes
• Ability to manage and interpret data to support decision-making

Personal Attributes

• Detail-oriented and methodical
• Flexible and adaptable
• Proactive with a positive attitude to learning
• Committed to delivering high-quality service

Why join us?

As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:

• Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
• Access to the Local Government Pension Scheme(LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working options
• Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
• Family friendly policies and Flexible Bank Holidays
• Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
• Staff reward and recognition framework, including an annual staff awards ceremony
• Professional Membership Fees paid for, dependent on role
• Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
• Free swimming at CCC swimming pools
• Subsidy for public transport
• Relocation Assistance may be payable in approved cases
• Annually negotiated pay and award progression

Hours: This is a full-time role, for 37 hours per week.

Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.

Contract: Permanent

Salary: £32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.

Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information:

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact Laura Herrera Martin on email laura.herrera-martin@cambridge.gov.uk

Application Process:

To be considered for this role you can follow the on-screen instructions to ‘Apply Online’ and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.

Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.