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Job summary

Relationship Manager (Guidance & Education Systems)

£65000 per annum

Bedford

Permanent

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Relationship Manager (Guidance & Education Systems). This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

The Guidance and Education Systems unit at MaPS aims to improve the quality of money guidance being delivered through others to those in need across the UK. We do this by providing free professional development to organisations and practitioners who talk to their customers and service users about money. A key part of this work is to bring on board, support and maintain relationships with our growing number of Guidance and Education System partners across the UK.

The Relationship Manager is responsible for managing a defined portfolio of Guidance and Education System partners, bringing sector insight and specialist support to drive measurable improvement in the reach, quality and sustainability of money guidance through partners. The role supports the development, growth and effective management of partner relationships, helping partners to engage with learning, embed money guidance into their services, and use insight to improve delivery and impact.

You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.

Job description

What You’ll Be Doing

The Relationship Manager (Guidance & Education Systems) will report directly to Strategic Partnerships Lead and will be responsible for:

• Manage a defined portfolio of Guidance and Education System partner relationships, developing proportionate partnership and engagement plans that deepen participation, increase uptake of learning opportunities and deliver shared outcomes.
• Build trusted relationships with partner contacts and wider stakeholders, understanding their operating context, priorities and constraints so that engagement is tailored, relevant and value-adding.
• Maintain strong understanding of relevant partner sectors, such as housing, welfare or health, alongside awareness of relevant policy levers, commissioning, practice and delivery developments, so that engagement is responsive to partner priorities, emerging opportunities and barriers.
• Provide ongoing, in-depth partner support and guidance, helping organisations identify opportunities to strengthen services, improve delivery and embed good money guidance into existing services.
• Work with the Senior Relationship Manager to support portfolio planning, segmentation and prioritisation, ensuring engagement is focused where it can deliver the greatest reach, quality improvement and impact.
• Ensure partners are aware of and engaged with relevant learning opportunities, positioning offers to sector needs and partner maturity and proactively driving uptake.
• Represent MaPS and the Guidance and Education System at partner meetings and relevant events, identifying opportunities to extend reach through new partnerships and increased engagement.
• Capture, synthesise and report partner insight and feedback, including barriers, emerging needs, good practice and opportunities for improvement, to inform programme development, sector propositions and continuous improvement.
• Track portfolio activity and progress, using data, feedback and management information to inform priorities, monitor engagement and support evidence-based decision-making.
• Contribute to a joined-up approach to partner management by working closely with the Senior Relationship Manager, UK Partnerships team and internal colleagues to coordinate activity, manage risks and support effective partner journeys.
• Role-model MaPS values of caring, connecting and transforming in all partner interactions, building trusting relationships and collaborating across teams to deliver positive outcomes.

Person specification

What You’ll Bring

To be successful in this role, you’ll need:

Essential

• Strong partnership and relationship management capability, with experience of managing external relationships, developing engagement plans, influencing stakeholders and securing sustained commitment to shared outcomes.
• Experience managing a defined portfolio autonomously, prioritising activity, maintaining momentum, tracking progress and escalating risks or issues appropriately.
• Strong understanding of relevant partner sectors and organisation types, including public, private and/or third sector contexts, with awareness of relevant policy levers and the ability to tailor engagement and support to different partner models, incentives and constraints.
• Experience using insight, feedback and management information to inform priorities, monitor engagement, improve partner outcomes and support evidence-based decision-making.

• Excellent communication, facilitation and matrix-working skills, with confidence engaging external stakeholders, adapting messages for different sector audiences and working across internal teams to deliver specialist, value adding support.

Desirable

• Experience within financial capability, financial wellbeing or money guidance, with an understanding of how partnership approaches can drive improved reach and impact.
• Experience working across complex, multi-stakeholder systems, such as public services, health, local & central government.

Benefits

• About Us
  
  

  MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

  Our values guide how we work together:

  • Caring – for colleagues and the communities we support
  • Connecting – building supportive, positive relationships
  • Transforming – creating impact that truly matters

  We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

  What We Offer

  • 30 days’ annual leave plus bank holidays
  • Pension (2:1 matched contribution up to 10%)
  • Season ticket loan
  • Cycle to work scheme (up to £3,000)
  • Subsidised eye tests & flu jabs
  • Life assurance
  • EAP Assist & Life
  • Enhanced family and sick pay
  • 2 paid volunteering days
  • Recognition scheme
  • Retail discounts portal

  Flexible Working

  We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

  Career Development
  We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Our Recruitment Process

We keep things simple, fair, and transparent:

Stage 1: Please submit your CV alongside a supporting statement of no more than 500 words highlighting your reason for applying for the role. This will be assessed by one of our Talent team.

Stage 2: If successful at Application review, you will be invited to book in for a Telephone Interview (up to 30 mins)

Stage 3: Final stage interview with the hiring panel consisting of a presentation followed by a competency based interview.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01258

Close Date: 02/08/26

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nick Heron
• Email : nicholas.heron@maps.org.uk

Recruitment team

• Email : nicholas.heron@maps.org.uk