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Title: Technical Coordinator - Disrepair

Contract Type: Permanent

Salary: From £34,381 (London weighted salary)

Grade: 6

Reporting Office: London, Stratford

Working Location: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) with Tuesday being in the office

Closing Date: 4th August 2026 at 11pm

Interview Dates: 13th and 14th August interviews will be held in person at West Ham Lane, Stratford

Please click here for the role profile - Technical Coordinator Disrepair Role Profile.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months

Join our Disrepair Team at L&Q:

We're looking for a highly organised and proactive Technical Coordinator to join our collaborative disrepair team based in Stratford.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and takes pride in delivering exceptional customer service. You'll play a vital role in coordinating disrepair cases, ensuring information is accurate, stakeholders are kept informed and repairs progress efficiently from start to finish.

Working closely with surveyors, contractors, solicitors, residents and internal colleagues, you'll help ensure our disrepair service runs smoothly while making a real difference to our residents' experience.

If you're an organised administrator who enjoys coordinating multiple priorities and building strong working relationships, we'd love to hear from you.

Your impact in the role:

• To support the Trust objectives to manage disrepair cases with accuracy and clarity, through working closely with internal and external stakeholders and ensuring high levels of customer service are provided throughout.
• Support the existing Disrepair team through providing efficient administrative support on allocated disrepair cases. Ensuring that all case updates are recorded in a timely manner to the correct parties and on the relevant system, to allow for thorough tracking on cases.
• Working with the existing Disrepair team, to include regular department meetings and reviews as well as producing supporting documents and internal monitoring reports and chasing internal departments for information relating to Disrepair cases that will assist with Trust in defending disrepair claims.
• Work with the existing Disrepair team to manage disrepair cases effectively. This will include attending contractor meetings, raising work requests via arena and iBuy, monitoring progress on repairs and keeping the relevant parties, including residents and solicitors, updated.

What you'll bring:

Proven administrative experience, with the ability to manage multiple tasks accurately and efficiently.

Ability to work well under pressure, maintaining a high standard of work while meeting competing deadlines.

Proactive approach, demonstrating the ability to use initiative, identify solutions and work independently.

Excellent organisational skills, with the ability to prioritise workloads effectively and manage competing demands.

Strong IT skills, including proficiency in Microsoft Word, Excel and Outlook, with the ability to learn new systems quickly.

Desirable - Basic knowledge of the Disrepair Protocol and maintenance processes in the Social Housing environment

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!