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About this job

An exciting opportunity has arisen within a highly motivated and successful Revenue Team with emphasis on recovery and collection of Sundry Debt including Overpayment of Housing Benefit Invoices and general office duties.

The team are focused on delivering great customer service, collection of money, providing the customer with information and assistance to enable them to pay their invoices.

The successful candidate will demonstrate the following essential skills:

• Experience of working within a Revenues environment for at least 12 months.
• Working Knowledge and understanding of billing and debt recovery processes within the team.
• Working knowledge of Academy, Enterprise ( or other document imagine systems), Searchlight & Open Housing
• Working knowledge of HB Overpayments Regs 2006
• Working knowledge of DWP processes
• Working knowledge of Direct Earnings Attachment procedure and legislation
• Working knowledge of referring large cases for legal recovery
• Excellent communication and personable skills.
• Strong negotiation skills.
• Excellent organisational, accuracy and data entry skills.
• Excellent numeracy, literacy and IT skills.
• Ability to liaise with internal departments/customers and take relevant recovery action.
• Ability to work to tight deadlines and meet set targets.
• Ability to deal with difficult customers, complaints and resolve queries.
• Ability to deal with reconciliations for various agencies.
• Ability to work in a busy and pressurised environment.
• Ability to work independently and as part of a team.
• Knowledge of and ability to deal with UC Migration cases

Special requirements for this post

As per the Person Specification attached.

About you

You are a confident person who works well individually and as part of a team, has excellent oral and written communication skills allowing you to record complex information accurately and show attention to detail in your daily work.

You will bring a positive attitude to work and determination, coupled with the desire to succeed. You will work effectively and proactively as part of a team, always seeking ways to improve performance.

As a member of the team, you will understand the role you play in delivering an excellent service to our customers.

About us

We are a dedicated and passionate team.

We would like to appoint a confident individual who will embrace change and strive for excellence, to assist a very performance driven team achieve all their targets.

We want people who embody our organisational values and care about our community and borough. If you have the knowledge, skills and experience required for this role and share our values, we would like to hear from you.