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L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

Join our L&Q Living Housing Management Team at L&Q:

An exciting opportunity has become available for the right candidate to join us as a Scheme Manager within our Housing Management Team. Independent Living is an integral part of what L&Q Living do, delivering services primarily for our customers aged 55 and over.

Our customers are always at the heart of our service. We are an aspirational and forward-thinking team, responsible for delivering quality housing and working with our customers to enable them to maintain their independence and live well by delivering the support they require, encouraging social participation and identifying opportunities to connect with the wider community.

We are seeking someone who brings a creative and innovative approach to supporting older people to live independently in their own homes and who has a genuine passion for enhancing their health and well‑being.

If this sounds like you, we would love for you to apply!

Your impact in the role:

In this role, you will contribute to delivering a high‑quality, supportive, and compliant housing service by:

Providing frontline housing management services to ensure the scheme is fully compliant.
Proactively engaging with residents, visitors, and contractors to maintain positive communication channels, enhance resident wellbeing, identify support needs, and work with partner agencies to achieve appropriate outcomes.
Encouraging and supporting residents to make the scheme in which they live a supportive environment for themselves, friends, and other groups in the areas, while embracing technology‑assisted processes to enhance the Independent Living offer.

What you'll bring:

Relevant practical experience in housing management or other customer focused role, with knowledge of service delivery, health and safety and the benefits of assisted technology
Excellent customer service skills with the ability to identify the needs of others and provide support and guidance
Strong communication and relationship building skills
Ability to identify problems and proactively find solutions
Sound working knowledge of Microsoft applications, with the ability to collate, analyse and present data
Driving Licence: For this position, we require the candidate to be mobile - A driving license is required.

DBS

For this post the successful candidate will need to apply for or be in possession of a Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.

#CVL

Salary range

£24,545 - £27,000 per year