Lewes District and Eastbourne Borough Councils
Service Area: Homes First
Base: 1 Grove Road, Eastbourne and Southover House, Lewes
Title: Specialist Advisor (Customer Experience)
Grade: Band D
Salary: £23361 to £30507 a year
Hours: 37 hours a week
Service Delivery at Lewes and Eastbourne Councils is about making every interaction with residents and customers the very best experience it can be.
As part of this commitment, we have created a new Customer Experience Team within Homes First (our joint Housing Services) to provide an efficient, professional, friendly and responsive service to a range of internal and external customers.
We are now looking for two proactive and customer focussed Specialist Advisors (Customer Experience) to join this ambitious and high performing team.
In this role, you’ll take ownership and responsibility for delivering outstanding customer service by responding to and resolving a range of customer complaints and enquiries.
You’ll use the information we gain from these interactions to ensure that we continually learn and you’ll work with colleagues to identify, develop and implement service and performance improvements.
To succeed in this role, you’ll need to use your excellent communication skills to provide the very best customer experience and achieve successful outcomes for both the customers and Homes First. Whilst working knowledge of relevant statutory and regulatory requirements within housing and homelessness would be advantageous, your ability to contribute to maintaining and enhancing our reputation with a range of customers, stakeholders and partners will be key.
In return, you’ll be valued, trusted and empowered to put our customers at the heart of what we do and we’ll provide a creative environment where you will flourish and feel comfortable expressing your ideas and confident of receiving support to develop those ideas.
For an informal discussion about these roles, please contact Richard Tomkinson 01323 415233 or email firstname.lastname@example.org
Closing date: Friday 6 September
Interviews: Monday 16 September