36 hours per week
Big changes. No excuses. That’s what we’re delivering at Wirral Council. We’ve got ambitious targets to meet by 2020. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities.
Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place.
It is a fantastic place to live, work and visit.
We are an employer who supports, who is flexible but who demands the very best.
This is an exciting time to join Wirral Council. We are busy creating a Council for the future and this is your chance to join an ambitious, customer focused Digital and ICT team during a time of change and transformation.
At Wirral Council we are 100% committed to providing our staff with the highest quality support for their ICT systems.
We need to make sure the Wirral Council experience is the very best it can be and that means supporting services and people in a culture that puts customers first.
As an ICT Technician you will be responsible for providing second line technical support for all councils applications, Infrastructure and Services.
You will be customer focused by nature and enjoy working with people and helping them have the best ICT technical experience possible.
The role includes providing high quality remote and telephone technical support and you should have experience in:
'' Liaison with system and service owners and suppliers.
' Assessing the business impact of individual and common service incidents, assigning priority and setting customer expectation.
' Managing own and supporting the management of team workloads in line with service level agreements and targets.
' Working with first, second and third line IT support teams to progress resolution of incidents and requests in accordance with service level agreements.
' Project management of the small scale implementation of hardware, software, systems and services.
' ICT Systems design, configuration, development and programming.
' ICT System support, fault finding, and solution management.
' Experience of 3rd party providers' services, ordering and fault reporting procedures.
In this role, you will assist members of the team with the delivery of a wide range of operational Information and Communications Technology (ICT) activity across the Council and with partners within specific realms of technical expertise. Following agreed procedures and directly discharging allocated tasks under some supervision.
The successful; applicant will need to be qualified in
' Attainment or working towards a professional, academic or industry standard qualification relevant to the realm of technical expertise for the role (minimum A Level or equivalent and/or working towards NVQ Level 4 or equivalent).
' Good literacy and numeracy.
' Good interpersonal and communication skills.
Above all you will be looking to improve the way we engage with our employees/residents/customers to ensure they are at the heart of everything we do.
Interviews are planned for 23rd September.
No holding back. No excuses. Just change Wirral.
Sound like you? Click below and tell us why. Bring it on.