This Vacancy has closed.
Housing Officer (Welfare Reform)
  • Employer: Medway Council
  • Reference: RCET0148LS
  • Published: Fri 30/08/2019, 13:25 PM
  • Closing on: Mon 23/09/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Range 4 (£25,775 - £31,385) plus Essential Car User allowance
  • DBS Check: No
  • Location: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR, Kent

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More about this employer

Housing Officer (Welfare Reform)

Medway Council Landlord Services owns and manages around 3000 homes in the Medway area. We aim to provide excellent services to tenants and were recently finalists in the UK Housing Awards 2018.

We are looking for a customer focussed and highly motivated person, who has experience of working intensively with financially, socially or economically excluded people in a meaningful, holistic and person-centred way. We are looking to recruit someone who can create and maintain strong partnership links and work with multiple agencies to improve our tenants’ circumstances.

The Welfare Reform Team within our Housing Service is an integral part of our Income Management Team. As Welfare Reform Officer you will be responsible for your own case load, supporting a broad range of people to access the right services at the right time and supporting them to become more financially independent and with successful tenancies.

You will have a thorough knowledge of welfare benefits, particularly UC and housing related benefits and be available to assist our tenants and leaseholders. You will coordinate, support and mentor residents in areas including, but not exclusive to:

  • Benefits advice
  • Money advice
  • Budgeting support
  • Access to banking products
  • Access to digital skills support
  • 'Better Off' calculations
  • Access to job clubs
  • Training and housing advice

Applicants must be able to demonstrate all essential requirements as listed in the job profile. In exchange we can offer you

  • Generous annual leave entitlement -27 days initially
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • ‘Flexi-time’ working hours scheme
  • Childcare voucher scheme
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers
  • Assisted car purchase scheme

Important Information

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

If you would like to have an informal discussion with the recruiting manager call Michael Opreshko 01634 333507