Job Title: Reception Officer
Location: Birkbeck Lodge, Haringey, N8 7PF
Salary: £27,228 pro rata + 7% Shift Allowance
Scale: Scale 6
Contract: Permanent, part time
Hours: 18 hours per week
Are you a customer focused and approachable individual who can work well with people in a face to face environment? Are you a strong mediator who can provide assistance and assurance to our residents and advise them on general enquiries about our service?
If you want to be part of a dynamic and high performing team where you can help make a difference in improving people's lives, then this could be an ideal opportunity.
We are looking to recruit a part time Reception Officer to work at our temporary accommodation service at Birkbeck Lodge. Birkbeck Lodge provides temporary accommodation to residents and families in Haringey. The service also provides emergency housing.
The Reception Officers have a varied workload including the provision of an effective, secure and welcoming environment for residents. They are responsible for managing the reception service including dealing with general enquiries, booking in procedures, dealing with anti-social behaviour and emergency solutions.
Reception Officers act as a point of contact between residents and Homes for Haringey Services. Reception Officers provide advice and information and help to ensure vulnerable residents receive appropriate support.
Experience in housing or a similar role is helpful but not essential as full training will be given. We are more interested in individuals with a talent for customer service, an ability to organise their own workload to meet targets and a commitment to teamwork.
It is important that you are a strong communicator and possess excellent verbal and written skills.
The role will see you work on a rota basis. Shifts are Monday - Sunday, working 18 hours per week. Shifts cover the core service times between the hours of 0645 - 2215. You may be required to work at our neighbouring locations at Broadwater Lodge, N17 and Whitehall Street, N17.
We are passionate about providing exceptional services to our customers and are looking for people to join us who share that vision.
We fully endorse career development and have a great reputation for rewarding our staff. There are significant opportunities for learning and development and the opportunity to make a difference to how the business evolves in the coming years.
Please see the attached Role Profile for further information. For informal enquiries, please contact Tom Bullock at Retinue Solutions firstname.lastname@example.org 0203 8377 880.
Please apply by attaching your CV and Supporting Statement. Your Statement should detail your suitability for the role meeting the criteria in the person specification. Please use the Role Profile to aid your Statement.
Closing date: Tuesday 17 September 2019
Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.