This Vacancy has closed.
Service Support Technician
  • Employer: Mid Sussex District Council
  • Reference: DCIT062
  • Published: Fri 06/09/2019, 14:15 PM
  • Closing on: Mon 23/09/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £28,785 - £32,029 per annum
  • DBS Check: Yes
  • Location: Mid Sussex District Council, Haywards Heath, West Sussex

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More about this employer

Service Support Technician

If you’re customer focused and like taking on a range of challenges, then this is the role for you. You’ll be assisting our colleagues across the council to ensure that everything runs smoothly, working with departments to test and deploy new solutions, and taking on the wide range of issues that come in through the helpdesk. You’ll always have the next challenge to sink your teeth into in this role. 

You will provide first contact support to council officers on a range of issues supported by the Digital Operations Team, working closely with end users, helping to translate user need / service delivery technical goals into service design opportunities for the department to peruse. You will also perform a wide range of technical maintenance tasks. 

Service Support Technician DCIT062

£28,785 - £32,029 per annum

Key Skills

  • Customer focused approach with excellent communication skills
  • Knowledge of user administration tasks and key business systems such as active directory.
  • Adaptive, flexible and able to react positively to changing demands and circumstances. 

About Us:

Mid Sussex District Council is an ambitious local authority, making significant investments across all service areas, with the aim of placing the efficient use of technology at the heart of business operations. 

As part of this investment, we are building a brand new Digital and Technology team to design and manage the council’s systems, and we’re giving them the opportunity to let their creativity loose across the council, helping services redesign their activities to better use and engage with technology. 

For an informal discussion about this role, please contact Angela Cross (

Close date:  23 September 2019
Interview date: 9 October 2019