This Vacancy has closed.
Income Recovery Officer - Tenant Services
  • Employer: Reading Borough Council
  • Reference: DEN0137
  • Published: Thu 05/09/2019, 10:59 AM
  • Closing on: Mon 23/09/2019, 10:59 AM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £21,166 - £31,371
  • DBS Check: No
  • Location: Reading, Berkshire

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Income Recovery Officer - Tenant Services

Progression through gateways is subject to meeting the progression criteria, funding and the work at the higher level being available. It is intended to appoint to this position at scp 19 £24,799


About us

Looking for a rewarding new role that offers flexible and family-friendly working options? You’ve found it – and plenty more besides. It’s your chance to join a friendly and supportive team of people who work together to make a positive difference for everyone in Reading. Join us, and you can look forward to excellent training and development opportunities too, so you can grow your skills and build a great future with us.


About the role

Your main duties will include extracting information from the rent accounting system to identify current and former tenants who are not paying the agreed rent/service charge, offer advice and support to those who are experiencing difficulties and take legal action against those tenants who continually break agreements and/or miss payments.


Other main duties of this role are:


  • To carry out the tenancy sign up interview which will include the full explanation of the legal responsibilities of the Council and the tenant, to carry out an assessment of entitlement to welfare benefits, to promote the Debt advice and Housing Support Services and the various payment methods which will enable tenants to manage their tenure.
  • Interview tenants face-to-face at the public counter, negotiating realistic agreements to pay back rent arrears.
  • Take part in answering incoming telephone enquiries, taking ownership of the problem and ensuring a speedy response is given.
  • To obtain up to date household make up information in order to assist with income maximisation, housing benefit entitlement and to negotiate realistic agreements to reduce arrears of rent.              

The post holder will work closely with colleagues in Debt Advice Team, Housing Officers, Housing Benefit Officers, other council sections and outside agencies.


About you

We require an enthusiastic and motivated individual to undertake a variety of work including being responsible for preventing homelessness and supporting tenancy sustainment by providing advice on worklessness, welfare benefits and reform changes, and to promote financial.

Previous experience of working to targets and well developed written and verbal communication skills will be essential to this role.





Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.


A competitive salary alongside a range of benefits including:


  • Generous holiday entitlement  - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
  • Maternity, adoption, parental and sick pay
  • A wide range of flexible working opportunities 
  • Modern working environment at the Civic Offices in the heart of Reading
  • Access to a range of training and learning opportunities to help you develop
  • Local Government Pension Scheme (LGPS)
  • On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees

Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from workFor more information on this position please contact Date: 23 September 2019  

Please note that these dates are indicative at this stage and may be subject to change        

Interview Date: 7th October 2019