This Vacancy has closed.
Café Supervisor
  • Employer: Gravesham Borough Council
  • Reference: GRVC/19/108222
  • Published: Fri 06/09/2019, 10:40 AM
  • Closing on: Fri 27/09/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Grade 3-4, £18,795 pa
  • DBS Check: No
  • Location: The Woodville Theatre, Gravesend , Kent

Vacancy Location

More Information

Café Supervisor

Our Organisation 

The Woodville is a thriving entertainment venue presenting a diverse range of events, shows and cinema screenings. In 2018 the venue celebrated 50 years of entertaining Gravesham; we are proud to be a community and creative hub at the heart of the local area, serving the borough and beyond. 

Spotlites café sits in the foyer of the theatre and welcomes visitors daily from Monday to Saturday 8:30 am – 3:30 pm. The Café also opens some evenings for Bistro service before selected performances, and our theatre bars operate 1 hour before shows and during intervals. The food and beverage department provide bar and catering services for internal events. No two days are the same for the theatre - we are proud to have a passionate and hard-working team who are committed to delivering an exciting programme of events. 

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area. Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. 

The role  

The Café and Bar Supervisor ensures the Woodville theatre bars and Spotlites café provide a high quality service to all customers, and that the Food and Beverage department actively contributes to the development of a profitable business. They should exercise a good understanding of all Health & Safety practices including up to date HACCP and Food Hygiene Certificates Level 3 (the ability to achieve these or update these will be possible upon the uptake of the role if necessary). All staff at The Woodville are expected to work for the common good of the business and must ensure excellent customer service and delivery. 

This role requires a confident and experienced individual who is comfortable operating in a fast-paced environment that provides a service to a wide range of patrons. The foyer café serves local visitors as well as Gravesham Borough Council employees, in addition to patrons in attendance for shows and events. The Theatre Bars are operational before, during and after shows, and we also operate additional bar service for events within the venue and at Gravesham Borough Market. This is a varied role that would suit someone with previous Supervisor experience in hospitality and / or catering environment. You must have a passion for delivering great customer service and enjoy working as part of a large and flexible team. 

Main responsibilities 

    • Day to day supervision and guidance of staff in all Food and Beverage areas across the venue
    • To work with the Duty Manager to communicate daily specials and any menu changes to customers of the Bar and Café.
    • To create menus and tariffs that are exciting and appealing to our patrons and reflect the seasons and events.
    • To create a professional and inviting environment in Spotlites Café and the Theatre Bars.
    • To order stock and monitor it from delivery to usage, keeping accurate documentation of this process for auditing purposes
    • To secure the best possible quality and prices from our suppliers, thus delivering the highest possible gross profit.
    • To ensure compliance with the internal Customer Service training programme.
    • Ensure that all staff are familiar with and are adhering to all legislation and in-house procedures relating to codes of conduct, hygiene and health and safety
    • To work with all relevant staff to ensure financial targets are met.
    • To work alongside the F and B Senior and the Deputy General Manager to develop and implement a business plan for the F and B department for each 12 month period
    • Be responsible for the safe working practices of staff and the safe use of equipment ensuring that codes of practice and current regulations are adhered to.
    • Check equipment and stock levels as and when required and purchase accordingly.
    • Consider and contribute to any new initiatives that could enhance the overall image and profile of Woodville through its F and B service.
    • To act as a Duty Manager when required.
    • To undertake all training arranged, reasonable to position.
    • Accurately complete all relevant paperwork associated with any task undertaken
  • Ensuring that all cash handling, invoicing and banking matters are handled accurately and in accordance with predetermined procedures


  • Ensure that all tasks undertaken are done so within specified budgets and timescales, as agreed with the F and B Senior and the Deputy General Manager.Any other work as can be reasonably required for the smooth day to day running of Woodville to include a flexible working pattern, including evening, weekends and bank holidays as dictated by the needs of the business – to be taken as time in lieu or if approved, overtime payment at the basic rate.








(Specific skills and abilities required to undertake the duties).



Ability to create and deliver quality menus and tariffs that meet customer requirements and expectations and ability to identify new trends/ demands and adjust menus and services accordingly.


Ability to motivate staff and maintain an orderly and hygienic operation across all areas


Good IT skills including Word and Excel



(Particular knowledge which will be necessary to perform the work effectively, e.g. of specific legislation or regulations).


Good knowledge of an F and B operation with experience in food creation and preparation skills.


Commercial awareness in order to maximise business and sales.


A good working knowledge of ordering, stock control and customer care.


Knowledge of Health & Safety working procedures


COSHH regulations

Health & Safety qualification


Knowledge of the arts and entertainment industry





(Education/vocational qualifications and other training).

Substantial Bars / Catering experience


Holder of Personal Licence (or ability to achieve one upon uptake of role)


Holder of valid first aid certificate (or ability to achieve one upon uptake of role)


Key skills numeracy and literacy


Bars / Catering qualification


Customer Service Training


British Institute of Innkeepers Certificate


Basic Food Hygiene Certificate



(Level and type of previous experience)



Proven experience in similar position


Previous staff supervisory experience


Maintenance of relevant business information such as sales, income and expenditure


Costing and supplier reviews

Experience of Epos till system



(Particular qualities necessary to carry out the works, e.g. ability to work under pressure or work co-operatively in a team)

Forward thinking approach and desire to implement improvements.


Will have a considerable impact on the effectiveness of the business.


Calm, organised individual


Motivational qualities.


Responsive to challenges.


Ability to work under pressure and adaptable to different scenarios as they arise.


Good team-player.


Flexible approach.




SPECIAL CONDITIONS (e.g. willingness to work unsociable hours or wear a uniform)

Flexible working hours as required by the business including unsociable hours, evenings, weekends and some bank holidays


To wear uniform


Commitment to equal opportunities



 In return we offer you 

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays. 


In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training. 

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help, whenever you need them. Support on the telephone, online and face to face. 


A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website. 

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager call Aine Lyons, Food and Beverage Senior on 01474 337156.

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. 

We reserve the right to close this vacancy at any time prior to the closing date.