This Vacancy has closed.
Performance Officer - Surrey wide
  • Employer: Surrey County Council
  • Reference: orbis/TP/11855/4029
  • Published: Tue 17/09/2019, 9:15 AM
  • Closing on: Mon 30/09/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours hours per week
  • Salary: £34,688 per annum
  • DBS Check: No
  • Location: Quadrant Court, Woking, Surrey

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Performance Officer - Surrey wide


£34,688 per annum for 36 hours per week based at one of Surrey's local area offices. The successful candidate will be required to travel to other offices.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the role

Would you like the exciting opportunity to make a difference to the lives of families and young people in Surrey? if so why not join our Performance and Systems team as a Performance Officer. Reporting to the Performance and Systems manager you will provide regular performance report extracted from key client information systems for a wide range of audiences, complying with a routine reporting schedule, to support the efficient management of services and understanding of performance.

This role is part of Children, Families, Life Long Learning and Communities (CFLC) directorate, and sits within the Quality and Performance Division. The aim of this division is to improve strategic and operational planning, develop stronger partnership, increase capacity for supporting specific service improvement strategies.

The candidate in the role will:

Deliver designated statutory returns and collections to ensure that the council complies with statutory responsibilities regarding data returns and regulations.

Develop data reports to support complex analysis that contributes to children's service's strategic planning framework.

Analyse, recommend and implement improvements to processes and systems to deliver continuous improvement in the provision of high quality timely performance information.

Proactively promote the work of the team across services to advise where use of information systems could enhance front-line service delivery and maintaining effective and proactive working relationships with all key stakeholders and partners – including external partners e.g. NHS organisations.

To be shortlisted for an interview for this position your application will clearly demonstrate;

  • Experience of working with reporting tools (e.g. business subject, crystal reports within the LCS /EHM or Capita One systems)
  • Practical knowledge of the LCS/ EHM or Capita One systems
  • Experience in the designing and delivering statutory returns / benchmarking reports
  • Ability to provide excellent customer service
  • Educated to 'A' level standard or equivalent experience
  • The successful candidate will also be able to demonstrate excellent IT skills, including LCS system, or Capita One system, MS Outlook, Powerpoint, Word, Excel
  • You will use the variety of case management systems in operation in Children's Services (or the Education's services), be accountable for your tasks while demonstrating an understanding of confidentiality.

Additional information

Contact details

For an informal discussion, please contact Jan Hagara on 07805755516 or Jo Watkins on 07968832695 or on emails: or

We look forward to receiving your application. 

The job advert closes at 23:59 on 30th September 2019.

Interviews will take place during the month of October.