This Vacancy has closed.
Enforcement Contract Monitoring Officer (SO2)
  • Employer: London Borough Of Waltham Forest
  • Reference: N&C/19/109510
  • Published: Wed 18/09/2019, 15:05 PM
  • Closing on: Thu 12/12/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £31,548- £33,291
  • DBS Check: No
  • Location: Waltham Forest

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Enforcement Contract Monitoring Officer (SO2)

We are looking to recruit an Officer to provide support with the day to day supervision of the Parking Enforcement Contractor, reporting to the Senior Enforcement Contract Manager.  

To provide technical support and specialist knowledge to the Council’s Parking Enforcement operation regarding the issuance of Penalty Charge Notices issued both by Civil Enforcement Officers and CCTV cameras. To maintain all required records and information. Analyse and interpret complex information, for input into reports. Provide advice and guidance to colleagues, customers and stakeholders.  

To be responsible for the supervision of contractors managing the enforcement of parking/moving traffic regulations, vehicle clamping/removals, the operation of on-street pay and display and voucher parking schemes and the off-street car parks. To ensure contract compliance and that any non-compliance is corrected and to report to management recommending appropriate action as necessary.  

To carry out performance monitoring of the parking enforcement contractor.  To assist in the management of the off street car parks, carrying out regular checks on condition and cleanliness, arranging maintenance, special collections of dumped refuse, etc, as necessary.

To analyse penalty issue / income, permit sales and vehicle parks usage / income on a monthly basis and to identify variations from budget predictions. 

To have an understanding of the parking database; extracting reports to aid with contract monitoring and finance based issues, and liaising with the Parking Management IT supplier and ensuring that the database is kept up to date in relation to locations, contravention codes, penalty values, permit areas, etc.

Ensure familiarity with the relevant sections of the Road Traffic Act 1991, London Local Authority Acts 1996, 2000 & 2008, the London Local Authorities & Transport for London Act 2003 and the Traffic Management Act 2004 and their amendments, Statutory Guidelines from the DfT / London Councils and current procedures within the parking group.

To ensure that the Council has Department for Transport compliant signs and markings.

To report on the provision and condition of road signs and markings.  Placing orders for the renewal or replacement of signs and markings.  

To carry out site investigations and prepare street inventories, logging street furniture, crossovers, etc, to assist in the design and implementation of Controlled Parking Zones according to customer needs and Council policies. Undertake site visits to assess the viability of PCNs, where challenges have been made.

To prepare reports to the Director of Finance, relating to insurance claims by users of the public car parks. To be responsible for dealing with parking issues relating to people with disabilities.

To liaise with and attend meetings with other Council officers, Contractors, the Police, DVLA staff, Court Staff, ETA, London Councils and other local authorities regarding parking issues.

To investigate and provide information to the Senior Enforcement Contract Manger in regards to Stage One complaints and Freedom of Information requests.