Senior Business Rate Officer
Grade: SO2 – £31,548 - £33,291
Contract Type: Permanent/Full-Time
You will play a Senior role in supporting the business rate team leader and a team of collection officers in recovering business rate arrears and Income maximisation. Working in line with national and corporate policies, procedures and legislative requirements, the post holder will need to understand and be responsive to customer needs, presenting a positive and professional image to the customer at all times whilst ensuring effective engagement with all stakeholders. Experience in at least one area of presenting cases at Court or Valuation Tribunals, Valuation work and Insolvency as well as identifying properties is needed to successfully carry out this role.
The successful candidate will play a key role in ensuring challenging business rate collection targets are met, make decisions regarding potential eligibility to exemptions and reliefs, respond to business rate complaints and conduct staff one to ones and other performance monitoring tasks.
Closing and Interview Dates
Closing Date: Midnight Sunday 20th October 2019
Interview Date: TBC
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.
All appointments will be made at the bottom point of the salary range.
If you are interested in this role and you would like an informal discussion about this vacancy, please contact Simon Ranyard on 02083794766.
If you have any difficulties accessing this information, please contact Selina Ofoegbu on 0208 132 1046 or firstname.lastname@example.org. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.