This Vacancy has closed.
Deputy Director Premium Services (Income) and Stakeholder Engagement
  • Employer: Border Force
  • Reference: GRS/19/110724
  • Published: Wed 02/10/2019, 10:55 AM
  • Closing on: Fri 18/10/2019, 12:00 PM
  • Working Pattern: Flexible Hours, Full Time, Job-Share, Part Time
  • Hours: To be confirmed
  • Salary: £64,736 - £74,446 London; £59,607 - £68,547 National
  • DBS Check: No
  • Location: Croydon

Vacancy Location

More Information

Deputy Director Premium Services (Income) and Stakeholder Engagement

Border Force is an operational command of the Home Office. Our strategic aim is to secure the UK’s border and promote national prosperity. Border Force delivers this by undertaking immigration, customs and security checks on passengers and freight crossing the UK border. Under the Director General, Paul Lincoln, Border Force is undertaking a significant transformation programme to deliver its goal of being the best Border Force in the world, built around our core values of: respect, discipline, dedication and moral courage.

The Industry Partnerships Team
The BF Industry Partnerships team performs an essential role at the heart of Border Force, leading on critical activity around engagement with industry partners.

The team is headed by Director Scott Ghagan and sits within the Border Force Strategic Capabilities and Planning Directorate. This post is one of three Deputy Director roles, supported by Assistant Directors and a pool of staff at SEO and HEO grades who work across the various strands.

The team’s work is diverse, involving working with port operators, wider industry and other Government Departments to establish strong and effective relationships. Industry Partnerships supports Border Force operations through income generation and engagement with internal and external stakeholders.

The Deputy Director Premium Services (Income) and Stakeholder Engagement will need to demonstrate classic stakeholder engagement skills, with an eye for bringing in income. They will lead on identifying and introducing new services as a source of income for Border Force, set within wider Border funding discussions and embedding a strategic and structured approach to stakeholder relations through a stakeholder engagement strategy.

Person specification
We are seeking a hardworking individual to fill this challenging post. The post holder will play a pivotal leadership role, leading the team to deliver on generating income for Border Force and embedding a stakeholder engagement strategy.

This is a chance to find opportunities to generate income for Border Force and to have a real impact on Border Force’s long-term future. Income generation is more than just looking at our fees and charges: it’s about changing the ethos of how we operate and deliver services to our customers, seeking opportunities for better use of our interaction with stakeholders at the border and utilising these opportunities to generate income.

It is about being commercially aware in an evolving and ever-changing environment and adopting a more entrepreneurial approach to our stakeholder strategy.

You will be a strong contender for this role if you have fluent stakeholder management skills as you will often be the face of Border Force with a challenging range of stakeholders, a proven track record of project work with delivery focus, have created and lead virtual teams, and are passionate about creating opportunities to maximise potential income to secure a financially viable Border Force for the future. It will also help to have an understanding of the transport industries.

Key Responsibilities

Premium Services:

  • Setting a framework for current services.
  • Bringing in new services.
  • Joining up existing Government offers – maximising existing income sources.
  • In time, when the team is up to complement, the you will lead a major transformation of the work to co-ordinate current premium services offerings across Border Force (through building and leading a virtual team) and setting itself up as an internal revenue-generating business with a step change from current offerings, including by helping to join up current HO premium services (so passengers will see all potential services acting together) and bringing in new services.

Stakeholder Engagement:

  • Carrying out a stakeholder mapping exercise across the four bands (Government, Public, Industry and Staff).
  • Leading pro-active movement across the ‘four box model’ influence matrix.
  • Helping drive forward the Aviation Green Paper with DfT and industry, focusing on improving the passenger journey, which will take in a review of SLAs, work towards a Border Code and a new funding model for the Border.
  • Broadening stakeholder engagement, especially with the maritime and rail industries.

Closing date: 18 October 2019.