This Vacancy has closed.
Helpdesk, Training and Systems Support Officer Part Time
  • Employer: Wirral Metropolitan Borough Council
  • Reference: WMBC/19/111212
  • Published: Tue 08/10/2019, 11:20 AM
  • Closing on: Mon 21/10/2019, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 18 hours per week
  • Salary: £9,972 to £10, 583
  • DBS Check: No
  • Location: Merseyside

Vacancy Location

More Information

Helpdesk, Training and Systems Support Officer Part Time


Band E


18 hours per week



Big changes. No excuses. That’s what we’re delivering at Wirral Council. We’ve got ambitious targets to meet by 2020. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities.


Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place.

It is a fantastic place to live, work and visit.


We are an employer who supports, who is flexible but who demands the very best.



This is an exciting opportunity to join the Systems Support Team within Wirral Health & Care Commissioning. The role involves the delivery of training, systems support and advice to all authorised users of Liquidlogic & ContrOCC, our case management / financial systems.

This post also requires the delivery of high-quality direct training to system users either on a one to one basis or in small class groups and includes the development and maintenance of training materials and guidance.

As part of the role, support via a helpdesk function is provided daily and offers administrative support to all system users both internal and external, covering direct support and advice, identifying training needs and supporting future system changes via involvement in User Acceptance Testing.



We are looking for somebody who is highly motivated, has excellent communication and IT skills, can work to agreed timescales as part of a team and has relevant experience and knowledge of this area and systems.

You should have an up to date knowledge of work practices, processes and procedures relating to Adult Social Care as well as an excellent understanding of case management systems.


Interviews looking to be held W/C 28th October.


For an informal discussion please contact Janette Wharton - Team Leader Training, Helpdesk and Support on 0151 666 4892.


No holding back. No excuses. Just change Wirral.

Sound like you? Click below and tell us why. Bring it on.