This Vacancy has closed.
Customer Service Assistant
  • Employer: Central Bedfordshire Council
  • Reference: 8795
  • Published: Mon 14/10/2019, 15:55 PM
  • Closing on: Sun 10/11/2019, 23:56 PM
  • Working Pattern: Part Time, Weekends
  • Hours: 4 hours per week
  • Salary: £18,065 - £18,426 per annum pro rata - £9.37 per hour
  • DBS Check: Enhanced
  • Location: Barton-Le-Clay Library, Bedfordshire

Vacancy Location

More Information

Customer Service Assistant

Team: Leisure, Libraries and Countryside

Job Family: Providing CBG4

Location: Barton Library
Salary: £18,065 - £18,426 per annum pro rata - £9.37 per hour
Hours: Part Time, 4 hrs per week - Saturday position

Base Location: Barton Library, Bedford
Closing Date: 10th November 2019
Interview Date: W/C 25th November 2019


More about the role: 


Barton Library is more than a place where you can find books, it is a valuable resource for the community and provides a place for members of the public to apply for jobs, research topics of interest and take part in clubs.


We are looking for an enthusiastic person able to provide a first class service to customers at Barton Library. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day to day duties including assisting customers to use our self service terminals, finding books and information for customers, taking part in promotional activities for both children and adults and dealing with library stock. You will actively promote and encourage the use of the Library,


You will help to deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernisation and transformation of this important service.


Experience of working with the public in front line customer service, IT skills (GNVQ level 2 or equivalent) and an interest in books, reading and information are essential. While experience of working in a library would be advantageous, more importantly you will bring with you enthusiasm, great communication skills and excellent customer service.


Although you will be based at one library, you must be able to work flexibly at other libraries if required. This post has fixed hours - working every Saturday 12 - 4pm


Join us and find your greatness by helping us to deliver better services to the local community.


Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.


To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Customer Service Assistant Recruitment Pack


For an informal discussion about this position, please contact: Carly Levingstone at or on 0300 300 6504


For queries related to the recruitment of this vacancy, please contact: Recruitment Team at 


Safeguarding (For DBS posts only): 

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  


Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.


To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role.