This Vacancy has closed.
Behavioural Insight Lead
  • Employer: Surrey County Council
  • Reference: orbis/TP/474/5010
  • Published: Fri 18/10/2019, 11:35 AM
  • Closing on: Thu 07/11/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £51,979 - £58,788 per annum
  • DBS Check: No
  • Location: Surrey

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More about this employer

Behavioural Insight Lead


£51,979 to £58,788 per annum based at County Hall, Penrhyn Road, Kingston upon Thames KY1 2DN. This position is based inside one of our main area offices, clickHEREto see a 360 degree view of the building and surrounding area along with a view of the reception. We are looking to relocate back into the county by 2020.

Whilst the primary base for the role holder will be in County Hall, Kingston, the work assigned could see the postholder working from any of our sites across the county and so ability to travel is a requirement of the role.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the role

Blaze a trail generating insights to deliver positive results for communities

Are you keen to apply your expertise in behavioural insights to improve people's lives? Do you enjoy inspiring others? Want to share your skills and knowledge to grow the application of behavioural insights across the council? If so we want to hear from you!

We are establishing a new Analytics and Insight team and we're looking for exceptional, forward-thinking candidates to help us become a cutting-edge data driven organisation. We see this as integral to supporting significant transformation across the council – and with partners - while reducing costs, increasing efficiency and ensuring services meet the needs of residents and service users.

At Surrey, our vision is to help create better lives, a better place and a county where no-one is left behind.

To deliver the vision we are committed to changing and radically improving the council's culture, approach and performance, putting residents' current and future needs first.

About the team

The Analytics and Insight team's mission is to work in partnership with others to turn data into actionable insight that will have a positive impact on residents' lives. We 'talk data' but in a way that gets others on board and positively influences service design and decision-making. We champion the resident voice and carry out research and applied analytical techniques to contribute to the ambitions set out in the Organisation Strategy and the Community Vision for Surrey in 2030.

About the role

As Behavioural Insight Lead you'll develop, champion and embed a behavioral insight focused approach to service (re)design within the council, supporting wider systems level change and promoting positive customer choices. You'll plan and manage behavioural insights activities (including research and randomised control trials) to help seed, accelerate and embed change whilst ensuring the organisation is brought along the journey.

You'll love blazing a trail, raising peoples' awareness and transferring your skills – this is a brand new role at the council dedicated to behavioural insights – and you'll be keen to apply your expertise in research, behavioural science and evaluation to improve the lives of people in Surrey.

You will have a proven track-record of applying a behavioural insight methodology to real-life situations that have brought about change. You're inquisitive, adept at explaining the benefits of your craft in a way people understand, and have a passion for sharing your knowledge and expertise to support change on a broader scale. You're resourceful and keen to take the initiative when opportunities arise. You'll have the ability to work collaboratively with a broad range of stakeholders and the confidence to challenge the status quo.

You will work alongside people who care passionately about public service, making a difference and delivering for residents. If you'd like to utilise your skills and knowledge to help make a difference to people in Surrey – whilst strengthening your skills and abilities - then we would love to hear from you. 

About the organisation

Our Values

Our values are important to us and as a team member you will understand the importance of and be comfortable leading by example when it comes to displaying these through your work and actions.

Additional information

If you're passionate, enthusiastic and feel you want to be part of this journey, then please apply by uploading your CV and personal statement (no longer than two pages of A4 please) outlining your suitability for this role.

For more information please find attached to this advert a full job profile or to arrange an informal chat please feel free to contact Nicola Kilvington, Director of Insight, Analytics and Intelligence on We look forward to hearing from you.

Additional information

The job advert closes at 23:59 on 7th November 2019.

Interviews will take place week commencing 18th and 25th November 2019.

How to Apply

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.

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