This Vacancy has closed.
Head of Performance and Insight
  • Employer: Surrey County Council
  • Reference: orbis/TP/774/5192
  • Published: Mon 21/10/2019, 15:45 PM
  • Closing on: Mon 18/11/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £51,979 - £58,788 per annum
  • DBS Check: No
  • Location: County Hall, Penryhn Road, Kingston Upon Thames, Surrey, KT1 2DN., Surrey

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Head of Performance and Insight


£51,979 - £58,788 per annum for 36 hours per week based at County Hall, Penrhyn Road, Kingston upon Thames KY1 2DN. This role is a 12 months fixed term contract.

This position is based inside one of our main area offices, click HERE to see a 360-degree view of the building and surrounding area along with a view of the reception. We are looking to relocate back into the county by 2020. Agile and flexible working welcomed and supported; we care about the job you do, not where you do it.

Whilst the primary base for the role holder will be in County Hall, Kingston, the work assigned could see the post holder working from any of our sites and so ability to travel is a requirement of the role.

From flexible working to job sharing (where possible), we are committed to providing a healthy work-life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave and a generous local government salary-related pension. For more information about the wide variety of benefits, you can take advantage of please visit MyBenefits for Surrey County Council staff.

About the role

Can you see yourself leading and delivering a 12 month project to build performance analytics in a Shared Service centre?

Does the idea of presenting data to support strategic decisions and improving operational team performance appeal to you?

Would you like to be part of a service-wide transformation with high ambitions?

If yes, this role is perfect for you!

We are looking for a Head of Performance and Insight to support Business Operations in managing and using its data to make informed decisions, achieve growth and drive performance and service improvements.

Our Business Operations service forms a key part of the Orbis partnership, which encompasses Surrey County Council, East Sussex County Council and Brighton & Hove City Council. Our partnership delivers greater value for our councils, residents and customers by increasing efficiencies and maximising the benefits of sharing people, resources and technology.

We have a long history of monitoring our operational performance to continue to drive the high quality services we pride ourselves on delivering. This new role will be spearheading our next phase of performance analytics to help drive this as a key part of our culture. We look to exploit the latest technologies to get much more richness in operational performance data that can help our strategic and operational teams decision making. You will also be able to look at developing a culture which thrives on performance metrics and high quality data.

As the service's Head of Performance and Insight, you will have the opportunity to help shape the service and its strategy. In addition you would have the potential to build the ongoing service strategy and approach to data and analytics. You will be encouraged to think differently, share your experience and create solutions that truly deliver change.

You will need to build effective relationships with key stakeholders, work closely with the service's operations teams, and take the lead in the service's business intelligence transformation project.

Educated to degree level or equivalent experience in the field of data and analytics, you will have extensive experience in managing data and building automated performance dashboards using a range of industry-standard tools and business systems. This will require the bringing together of data from various systems across the partnership to give a single view of performance.

You will have strong communication and interpersonal skills, be an adept negotiator with a flair for influencing others, and the ability to work collaboratively with internal and external stakeholders. You will also have a proven ability to inspire and motivate others.

If you feel you want to be part of this journey, then please apply by uploading your CV and personal statement (no longer than two pages of A4 please) outlining your suitability for this role.

For more information, please find attached to this advert a full job profile.

Additional information

Contact details

For an informal discussion about this role, please feel free to contact either Mike Lea, Assistant Director of Business Operations on or 07854 371945 or Jane Strudwick, Head of Finance & Procurement Operations on or 07701 396921. We look forward to hearing from you.

Additional information

This job advert closes at 23:59 on 18th November 2019.

Interviews will take place in week commencing 2nd December 2019.


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