This Vacancy has closed.
Head of London-wide Services
  • Employer: Crisis UK
  • Reference: CRISIS/19/113896
  • Published: Wed 06/11/2019, 17:05 PM
  • Closing on: Sun 24/11/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £57,372 per annum
  • DBS Check: No
  • Location: London, Tower Hamlets

Vacancy Location

More Information

Head of London-wide Services

About the role

A unique, multi-disciplinary role leading and developing the delivery of our London-wide services. This includes leading a pan-London housing procurement service for members of Crisis Skylights, leading our Housing First teams and ensuring Crisis at Christmas guests receive a tailored service helping them leave homelessness for good. We’re looking for someone with a care background who can play a key strategic role in our leadership team for our London, South and Crisis Christmas groups. 

It’s an exciting opportunity with scope for the right person to develop the role. The Head of London-wide Services will ensure our services are delivered safely and effectively whilst ensuring “model fidelity” is achieved and maintained for Housing First. Our ideal candidate will be skilled at building and developing partnerships across Crisis and with our key external agencies ensuring a collaborative approach reflecting our values. 

About you 

  1. Have worked at a senior level in a relevant sector e.g. homelessness, adult social care, mental health, employment support and community development. 
  2. Knowledge of Housing First service models and the ability to ensure the delivery of a service which attains high fidelity to the Housing First evidence base
  3. An ability to innovate and develop new approaches, ensuring that the evidence of what works to end homelessness drives our work
  4. Knowledge and understanding of approaches to brokering access to services within a community setting
  5. An excellent track record in inspiring, leading, supporting and developing individuals within multi-disciplinary teams, and successfully leading and managing change, including culture change.  
  6. Able to oversee the implementation of quality standards
  7. Experience of preparing and managing a complex budget with competing demands for resources. 
  8. Ability to deliver a psychologically informed, inclusive, person-centred and safe service, and support and empower staff to support homeless andmarginalisedpeople to overcome the barriers they face. 
  9. Sound knowledge of health and safety issues (especially those related to lone working in the community) and safeguarding procedures to ensure safe ways of working and the wellbeing of members, staff, volunteers, peer mentors and partners. 
  10. Able to think strategically and plan service delivery and resource allocation accordingly. 
  11. Strong networking and partnership building skills adaptable to a variety of audiences.
  12. Excellent communication skills, spoken and written, including the ability to promote Crisis services and deliver reports and proposals required by a wide variety of audiences.
  13. Ability to work autonomously through a remote management relationship.  
  14. Commitment to Crisis’ purpose and values including equality and social inclusion 
  15. Willingness and ability to work flexibly, including over the Christmas period 


As a member of the team you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

How to apply

If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button. 

If you need to request an application in an alternative format, please contact the HR Team on 020 7426 3864 / 020 7426 3819 / 020 7426 3814 or e-mail 

Closing date: Sunday 24th November (23:59)