This Vacancy has closed.
Pensions System and Support Lead
  • Employer: Surrey County Council
  • Reference: orbis/TP/853/5576
  • Published: Tue 12/11/2019, 16:05 PM
  • Closing on: Fri 06/12/2019, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 36 hours per week
  • Salary: £44,838 - £50,711 per annum
  • DBS Check: No
  • Location: County Hall, Penryhn Road, Kingston Upon Thames, Surrey, KT1 2DN., Surrey

Vacancy Location

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More about this employer

Pensions System and Support Lead


£44,838 per annum for 36 hours per week based at Surrey County Council, County Hall, Kingston Upon Thames. Next year Surrey CC will be moving closer to its residents and back into the County. Agile and flexible working welcomed and supported.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme.

About the role

In this role you will be leading the Pensions System Support Team and providing direction and guidance to the Pensions Administration Team of Orbis Pensions on system matters. You will be responsible for delivering support services to Orbis and its clients with strong interaction with the Pensions Service Delivery Manager, Pensions Engagement & Education Team and Pensions Administration Team. 

Whilst based out of County Hall Kingston primarily, this role will be managing teams across two sites including Kingston and Lewes in East Sussex; supporting the successful delivery of our services to six LGPS funds, so some travel will be required.

The role will require the successful development and maintenance of effective pension software services for pensions administration clients managed by Orbis Pensions.

Using your expertise and leadership, you will implement system improvements in line with the service strategy, including upgrades and member self-service platforms. Through the development and maintenance of system controls and procedures, you will also lead a team that provides a high level of service in pensioner payroll, data quality & assurance, as well as the successful delivery of annual scheme events for all partners and clients within Orbis.

We are looking for a strong manager who will lead and manage all aspects of support and development to the Pension Administration Teams and Orbis pension clients. You will be pivotal in the maintenance and development of pensions administration software products used and will work closely with suppliers to improve the extent to which the software functionality works as expected and is maintained.

The expected outcome is that this role will help make a material contribution to the efficient and cost effective delivery of pension administration services to clients of Orbis. Through the delivery of annual and monthly scheme events such as annual benefit statements, triennial reviews and with the ownership of improving and maintaining data quality, it is expected the System Support Team will assist the whole service in the delivery of a quality administration service.

To be shortlisted to interview for this position your application will clearly evidence:

  • A practical understanding of pensions administration and applications of pensions administration software used in the Local Government Pensions Scheme
  • Understanding of technology solutions and systems used in the pensions industry for administration
  • Deep understanding of pension legislation and the impact of pensions administration processes

For more information please find attached to the bottom of this advert a full job profile.

Additional information

Contact details

For an informal discussion contact Clare Chambers by e-mail at

We look forward to receiving your application. 

Additional information

The job advert closes at 23:59 on 6th December 2019.