Member Support Officer
Directorate: Corporate Services
Location: 5 Pancras Square, London N1C 4AG
Job level: Level 3, Zone 2
Salary: £33,122 - £38,423
Contract Type: Permanent, Full Time, 36 hours per week
Alternative flexible working options available/open to discussion
Click HERE for information on Camden’s flexible working options
A high performance culture is essential to the delivery of first class services to our residents and customers. We recognise and reward high performance and salary progression is based on individual performance. Law and Governance job family are looking to recruit Member Support Officer to work as a part of a team of staff within Business Support providing support to the council and its leadership. As part of Business Support these roles provide support to council Members in delivering their community leadership role and in undertaking their duties as ward councillors as well as supporting the council in delivering a range of strategic functions. A substantial focus of these roles will be to assist councillors with their casework, logging and monitoring but also drafting correspondence and problem-solving more complex cases. The team operates generically and therefore a range of other activities fall within the remit of the role including community engagement and consultation, research and data analysis, policy development, performance management, service improvement, equalities, and members/public enquires.
You will also need to demonstrate the ability to work sensitively in a political context, dealing with elected Members and confidential matters. You will be customer focussed and have a proven record and ability to provide a high standard of customer service, in developing relationships with internal stakeholders, and in ensuring a strong links between the team’s work and residents’ needs and priorities.
We are seeking candidates that can be flexible in their approach, adapt to meeting the needs of an individual or situation and who can switch focus in line with changing circumstances.
Candidates must also have an understanding of the role and functions of local government and the respective roles of officers and Members.
- Understanding of the role and functions of local government and the respective roles of officers and Members and experience of working in a political environment
- Ability to effectively manage relationships with colleagues across the Council and partners, to achieve outstanding results
- Experience of delivering high quality, customer-focused services that meet the needs of a elected Members (or a leadership team) to help them carry out their roles effectively (e.g diary management, document preparation for meetings, following up on outstanding items / actions etc.)
- Ability to provide a frontline customer service, handling sensitive case enquires on behalf of elected members
- Experience of maintaining a pro-active awareness of wider developments affecting the provision of public services; using this knowledge to inform your daily tasks and policy development
- Ability to research and analyse issues / data from different perspectives and obtain all relevant information before taking action or making recommendations
- Ability to work effectively in a fast changing and dynamic working environment
For more information about this vacancy, please refer to the Job Profile.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities. Click HERE to see the full details of our excellent benefits Make it work for you. Make it your Camden.
Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.
Mayor of London’s Good Work Standard
Camden are very proud to be accredited to the level of excellence for the Mayor of London’s Good Work Standard. The Mayor’s Good Work Standard sets the benchmark for the highest employment standards and demonstrates that as an employer, Camden is contributing to a fairer and more inclusive London. These good practices are also an important step in attracting and retaining a diverse, talented and productive workforce.
How to apply
To apply for this job please follow the "Apply for this job" link. As part of the application form you will be asked to explain how you meet the key requirements for this role listed in the advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Closing date for applications: Friday 14th February 2020, 23:59
Interviews to be held: w/c Monday 24th February 2020
Please quote reference: 190000TP
To view the Job Profile please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are:
17 February 2020
16 March 2020