This Vacancy has closed.
Customer Service Adviser
  • Employer: Elmbridge Borough Council
  • Reference: SER/19/115121
  • Published: Wed 20/11/2019, 13:40 PM
  • Closing on: Wed 04/12/2019, 17:00 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £21,955.00 - £29,403.00 per annum
  • DBS Check: No
  • Location: Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD, Surrey

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Customer Service Adviser

Customer Service Adviser


36 hours per week

Salary Range: £21,955 - £29,403

Grade: S4-S6



Do you have effective customer service skills and a professional telephone manner?

Are you energetic and self-motivated?

Are you looking to grow in your next career move?

Well, in your new role as a customer service adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.

You will be assisting customers with access and information across a wide range of council services, from advice about planning and waste services through to resolving council tax and benefits case work. Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. You will receive all the training you need to succeed.

If you’re interested in a career with the council, this is a great way to progress.  We will invest in your learning and development to help you achieve your goals. Other benefits include:

  • 23 days holiday, rising to 25 after 2 years
  • Free car parking
  • Home working (when feasible)
  • Season ticket loans
  • Cycle to work scheme
  • Annual health check
  • Contributory local government pension scheme


For more information about the role please contact Karen Gibbs, Customer Service Manager


Starting salary will be £21,955


Closing Date: Wednesday 4 December 2019 at 5pm

Interviews: Wednedsay 11 December 2019