This Vacancy has closed.
Customer Services Officer
  • Employer: South Yorkshire Pensions Authority
  • Reference: SYPA/19/115211
  • Published: Thu 21/11/2019, 11:25 AM
  • Closing on: Sun 08/12/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £18,795 to £22,021 depending on experience
  • DBS Check: No
  • Location: South Yorkshire

Vacancy Location

More Information

Customer Services Officer

We are looking for enthusiastic and motivated individuals to join our team. This is a truly unique opportunity to join South Yorkshire Pensions Authority’s friendly and forward thinking administration team. We are a growing public sector organisation with a team of around 100 staff who run the workplace pension scheme on behalf of a large number of employing organisations, including Local Authorities and other public bodies, educational institutions and a number of charitable organisations.  

You would be part of the customer services team that incorporates the Customer Centre, which is the first point of contact for our scheme members and employers. You will deal with customer enquiries via telephone, letter, email or live chat. Your main role will be to deliver a high quality, efficient and effective customer focused service.Responding to enquiries, analyzing and interpreting information given by customers accurately to make the appropriate decisions from a range of options.You will be actively involved in our digital platform and encouraging our members to engage with our services online.

You are not required to have experience in pensions, you just need to have excellent communication and IT skills, experience of working in a customer service environment, 

excellent listening skills, an engaging personality and have a basic level of educational achievement equivalent to Level 2.

We are also keen to hear from applicants who do have some previous pensions experience where there is the potential to be appointed above the starting salary shown.  

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. You will benefit from 26 days annual leave, rising to a maximum of 35 days after 10 years’ service, as well as the opportunity to join the generous local government salary related pension scheme.

Please note that CVs will not be accepted.

For further information on the process and a link through to the online application route please visit our website at

If you would like to have an informal discussion about the role please contact Joanne Webster (Customer Services Team Manager) on 01226 772915.

Closing Date: 8 December 2019 at 23.59