About SW9 Community Housing
SW9 Community Housing is a charity responsible for the management and maintenance services for around 1,800 residential, commercial and community facilities in Stockwell/Brixton on behalf of a G15 Housing Association, Network Homes. As a resident-led organisation, we are seeking to recruit a Receptionist/Administrative Assistant who is committed to providing excellent customer service to our residents, stakeholders and customers. With a turnover of £7.7m, and rising, we have ambitious plans. In excess of £120milllion of inward investment over the last 10 years, we aim to build a bright future for our residents. They are the reason we do what we do, and we want a like-minded visionary to join us on this journey.
About the role:
We’re looking for a Receptionist/Administrative Assistant with bags of energy, experience – and a strong sense of commitment to our customers. You’ll have experience of dealing with enquiries from a broad range of residents and stakeholders and be able to provide basic rent, housing benefit advice and information on a range of internal and external services. You will have good knowledge of computer-based recording systems, spreadsheets and databases and be able to support our customers on using the customer portal and getting online. You will provide general administrative support to other colleagues within SW9, administer the visitor parking permits and participate in mini projects. You will be able to demonstrate excellent, empathetic customer service and strong team work.
To succeed in this role, you’ll be able to demonstrate a proven track record in delivering excellent customer services in a busy, customer facing environment, be passionate about helping others and have a good understanding of the issues facing our customers. You will find resourceful ways of helping our residents resolve issues, possess a positive attitude and be able to develop great relationships with our customers and colleagues at SW9. You will have excellent time management skills and be able to prioritise, plan your own workload and show flexibility as well as use your initiative to achieve excellence.
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation and commitment, we offer:
- competitive pay rates
- a defined contribution Pensions Scheme (including life cover)
- competitive annual leave entitlement
- Interest-free season ticket loan
- employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- a modern office and facilities
Who we are:
- A group of people who demonstrate integrity, respect, and teamwork
- A group of people with passion, drive, and the courage to be different
- A group of people committed to doing the right thing.
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.
We want people who are energetic, flexible, passionate, forward thinking/innovate and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.
How to Apply:
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title.
Additional Recruitment Information:
Please ensure you read the Guidance Notes for candidates prior to submitting your application.
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
Shortlisting: week commencing 9 December 2019
Interviews: Monday 16 December