This Vacancy has closed.
Library and Resident Contact Adviser
  • Employer: RBWM
  • Reference: CP0161B-1912
  • Published: Fri 29/11/2019, 16:00 PM
  • Closing on: Sun 15/12/2019, 23:55 PM
  • Working Pattern: Part Time
  • Hours: To be confirmed
  • Salary: £19,225 – £22,045 pa, pro rata
  • DBS Check: Enhanced
  • Location: Maidenhead Library, Berkshire

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Library and Resident Contact Adviser

Are you interested in your local community? Do you like to be in the centre of things? Do you enjoy helping people? Do you love books and reading?

If so we have unique opportunities you may be interested in. We are the first Council to successfully deliver council services by library staff from local libraries. You will be assisting residents with a wide range of council enquiries as well as delivering day to day frontline library services.

We are looking for outstanding customer service, a can-do attitude, and that certain “something” the enables you to consistently exceed the expectation of the customer. The role is wide and varied and encompasses library work as well as assisting customers with council enquiries.

The role can be pressurised and challenging but ultimately very satisfying.

You will be working with some of the most vulnerable people who use libraries as a safe space and therefore a degree of personal and emotional resilience is essential.

You will also be delivering cutting-edge digital services so your IT skills must be excellent. You will have many opportunities to learn new skills, participate in reading-related events and activities and contribute to the development and improvement of Borough libraries.

You will be working as part of a strong supportive team and full training with a comprehensive induction will be given.

All positions include the expectation to work at any library location in the Borough at short notice, sometimes in a single staffing capacity, so you must be flexible and able to travel. Ability to undertake physically demanding work and remain on your feet for long periods is essential.

Full time and part time staff are required to work one weekend out of four and a late night until 7pm once a week. Weekend only positions are also available. Single staffing is required for all posts and you will take responsibility for the building and customers during your shift.

In return you can expect a competitive salary and generous annual leave. You will be part of a large, diverse and enthusiastic team where individuals are encouraged to bring their unique skills and talents to the table.

If you wish to discuss this position informally please contact Library and Resident Supervisor, Helen Cannon, on 01753 743945 or Team Leader, Avril Heaney, on 01628 796979.

Closing date: 15 December 2019

Interviews: 2 – 3 January 2020