This Vacancy has closed.
Customer Advisor
  • Employer: Surrey County Council
  • Reference: orbis/TP/890/6008
  • Published: Mon 02/12/2019, 9:20 AM
  • Closing on: Thu 12/12/2019, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 18 hours per week
  • Salary: £10,584.50 per annum pro-rata from £21,169 for 18 hours per week
  • DBS Check: No
  • Location: Woking Adult Learning Centre, Bonsey Lane, Westfield, Woking GU22 9PE, Surrey

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More about this employer

Customer Advisor


£10,584.50 per annum pro-rata from £21,169 for 18 hours per week based at Woking Adult Learning Centre, Hoebrook Close, Bonsey Lane, Westfield, Woking, Surrey GU22 9PE.

The working hours are Tuesday & Wednesday; 8:30am - 5pm and Thursday; 8:30am - 11:30am.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the role

Surrey Adult Learning provide a wide range of daytime, evening and Saturday courses and learning opportunities for adults. The provision includes leisure courses like arts and crafts and languages, qualification courses such as GCSE's in English and Maths, classes which support those with learning difficulties and/or disabilities, classes aimed at parents/carers to help them support their children and improve their own skills and an outreach provision aimed at vulnerable groups in the community who would not normally engage in any form of learning. 

Surrey Adult Learning has seven centres across North and South West Surrey and is looking to appoint a Customer Advisor for its Customer Service Team, based at its Woking Centre.

This role will be part of a team acting as the first point of contact for telephone enquiries and enrolments for adults interested in attending adult learning classes. You will provide initial information and advice, and a high level of customer care. You will input real time enrolments, process payments and refunds, along with attendance and achievement data on the Service's Management Information System (MIS). You will have worked in a similar customer service role previously and have an interest in adult learning.

The successful applicant will have excellent interpersonal and communication skills and be well organised. They will need to be a strong team player with excellent administration skills and the ability to manage their own workload, meet deadlines and prioritise as required. High standards of accuracy and attention to detail are required.

The Customer Service Team is a busy, friendly team of several full and part time members of staff, whose main responsibility is to provide a high level of customer service directly to members of the public. The team forms part of the larger Learning Services Team within Surrey Adult Learning.

To be shortlisted to interview for this position your application will clearly evidence:

  • Experience of working within a busy team
  • Excellent administration and customer service skills
  • Good IT skills and the ability to work under pressure.

For more information please find attached to the bottom of this advert a full job profile.

Additional information

Contact details

For an informal discussion about the role, contact Phil Evans on 01932 795 353 or by e-mail at

We look forward to receiving your application. 

Additional information

The job advert closes at 23:59 on Thursday 12 December 2019.

Interviews will take place on Thursday 19 December 2019.