This Vacancy has closed.
Customer Relationship Manager - Pensions
  • Employer: Surrey County Council
  • Reference: orbis/TP/853/6039
  • Published: Wed 04/12/2019, 8:30 AM
  • Closing on: Thu 02/01/2020, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 36 hours per week
  • Salary: £51,979 - £58,788 per annum
  • DBS Check: No
  • Location: County Hall, Penryhn Road, Kingston Upon Thames, Surrey, KT1 2DN., Surrey

Vacancy Location

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More about this employer

Customer Relationship Manager - Pensions


£51,979 per annum for 36 hours per week based at Surrey County Council, County Hall, Kingston upon Thames, KT1 2DN. The role will involve travel to our customers in London and Lewes, East Sussex. 

Please note that Surrey County Council's headquarters, where this role is currently based, will be relocating back into Surrey in 2020 to support our Community Vision 2030.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

About the role

The Orbis Pensions Administration Service is embarking on a very exciting phase in its service transformation through a program of works encompassing projects, continuous improvement, automation and people development.

Through innovative approaches and considerable energy, we will deliver a modern and digital service with more efficient systems and processes to support our vision of being 'the outstanding provider of exceptional Local Government Pension Scheme (LGPS) administration'. To be able to achieve our vision, we need to grow our teams.

We are looking for people who can build strong client relationships and who understand the central role partnership working plays. To do this, you'll need to be a great listener and an effective communicator; ensuring that our service priorities are perfectly matched with our client needs.

You will act as the principle contact; taking ownership and accountability for the relationship with our clients and partners. Thought leadership and proactive engagement in the development of our service will be key as you build our reputation; maximising new business opportunities within the Orbis Administration Service.

This is a key, client facing role which means we're looking for professional and credible individuals who have the confidence and presence to work with senior stakeholders. You will proactively manage expectations, communicate plans and promote the achievements of the service as you represent and own the reputation of the Pension Service across Orbis.

You'll bring with you a successful track record of working within the LGPS, nurturing partnerships with Pension Board, Committee members, Officers and Administration teams.

To be shortlisted to interview for this position your application will clearly evidence:

  • Continuing professional development to foster ambitious commercial experience
  • An in depth knowledge and understanding of the technical processes of a number of services in order to respond comprehensively and appropriately to all customer enquiries
  • Ability and willingness to travel regularly to meet with customers across the counties within Orbis and Partner London Boroughs.

So, if you have a positive, solution-focused approach and are interested in being part of our transformation journey; driving change and innovation with a relentless focus on improving outcomes we would love to hear from you.

For more information please find attached to the bottom of this advert a full job profile.

Additional information

Contact details

For an informal discussion contact Andrew Marson by e-mail at

We look forward to receiving your application. 

Additional information

The job advert closes at 23:59 on 2 January 2020 with interviews to follow.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.