£31,434 - £32,577Location
Old Town Hall, Catford Road, SE6 4RUThe Role
Lewisham Homes is an ambitious and growing business managing over 18,000 homes in an ever changing and increasingly complex environment. It is an exciting time to be joining Lewisham Homes. We have been working with our residents to re-design our ASB Service. We now need experienced, customer focused, and passionate officers, to help make the new service a success. Timetable
We will provide a victim-focus approach to ASB management and work closely with a range of different partners. You will enforce tenancy conditions and provide innovative solutions to make our estates great places to live. We want officers who will:
• Deliver positive outcomes for our residents and communities, building relationships to enhance the reputation of the service
• Work collaboratively with external partners to resolve complaints holistically
• Use dynamic and innovative ways to tackle ASB, to ensure long lasting results
You will be responsible for managing a caseload of ASB complaints, providing support to complainants, investigating allegations and tackling perpetrators of anti-social behaviour.
Lewisham Homes offers excellent opportunities to add to your skills and develop your career. As a major local employer with over 500 staff, we hold the Investors in People Silver Standard, demonstrating the high standard we set ourselves. We are proud of the difference we make in our community. We’re passionate about delivering great customer service and growing our business, To Create Thriving Communities People are Proud to Call Home.
This is what we are looking for…
• Experience of managing ASB casework and challenging customer in a social housing setting
• Good knowledge of legislation relating to ASB
• Track record of delivering positive outcomes through multi-agency working
We recognise and reward that contribution with great pay and benefits, ranging from generous pension schemes to flexible working. We are ambitious for our communities, for our business and for our people. For more information about Lewisham Homes and this opportunity, please visit our website. Apply Now
Closing date: 26 January 2020
Online Testing: Between 29 January- 3 February 2020
Interview: 12 February 2020
To apply you will be asked to submit a CV and supporting statement. Within your supporting statement please ensure you address the key requirements identified in the attached person specification. Please attach your supporting statement to your online application.
For further information about this role please contact Clare Hopkins - 020 3889 0640 ext. 2142.