About the role
This is a 6 month secondment / fixed term contract.
The introduction of the 2014 Special Educational Needs Disabilities (SEND) Code of Practice states that all Local Authorities must provide parents, carers, children and young people with access to a SEND Information, Advice and Support Service (SENDIASS)
The teams provides a service to children and young people with SEND and their parent/ carers that meets the requirements of government guidance and legislation by providing impartial information, advice and support, informing of their rights in respect of SEND processes, providing advocacy support and empowerment to express views through developing the confidence to self-advocate and make informed choices.
The Helpline Advisor role will be to support the SEND Advice Surrey team by triaging the contacts in, ensuring all new queries are responded to within agreed timescales. Create a triage system whereby initial queries are completed at first call where possible or passed to an advisor if more complex.
The role will also be too:
For more information please contact the team Manager - firstname.lastname@example.org or by calling the helpline on 01737 737300. We look forward to receiving your application.
The job advert closes at 23:59 on 26th January 2020.
Interviews will take place on 5th February 2020.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.