Octavia believes that good homes make for better lives.
Inspired by our founder, the social reformer Octavia Hill, we are a not-for-profit organisation providing thousands of people with good-quality affordable homes in inner London. Like her we believe in the power of well-planned, well-managed housing to make a differenc.
We aim to build happier lives and resilient communities by focusing on people as individuals, providing them with a range of services and the opportunity to support themselves.
Through Octavia Support, we offer a wide range of care and support services to older and vulnerable adults living in west and central London but we specialise in providing care for those experiencing dementia or with complex needs.
We provide housing with different levels of care and support, floating support and outreach services, and day care and activity centres. Flexibility is a key part of all of our care and support services as our focus is on the individual - helping people to stay as active and independent as possible.
The purpose of this post
(1) To deliver a support and adaptations service that improves the lives of older and vulnerable residents and supports them to sustain their tenancy and independence
(2) To effectively manage the team and staff to develop partnerships internally and externally to the right support that enables residents to live in a home that is fit for their needs.
(3) To monitor and coordinate the utilisation of adapted properties and adaptations programme, providing an excellent service in a timely and efficient manner.
1. Lead and manage the Support and Adaptations Service, ensuring that the systems and practices in place deliver a responsive, respectful and reliable service.
2. Manage, support and develop staff by coaching, training, appraising and providing support in line with line with agreed standards to deliver the service outcomes.
3. To ensure resident’s needs are understood, building rapport and trust, a response planned with their involvement and ensure the agreed outcomes are achieved.
4. Work closely with colleagues and external statutory and voluntary agencies, including development, OT, specialist surveyors, Adult Social Care and Health services to ensure a creative and co-ordinated approach to support residents to sustain their tenancies
5. To manage support and adaptation cases as required, providing cover and supporting complex cases so they are resolved to a satisfactory conclusion.
6. Manage contracts with contractors to address issues including quality, value for money, performance and service user satisfaction.
7. To effectively manage performance standards and achieve agreed targets and in keeping with any contracts or service level agreements respond to under performance. Ensure performance information is reported back to the board on a monthly basis.
8. Ensure casework within the team is fairly distributed and regularly monitored.
9. Need and risk assessments and support plans are in place, developed with the service user and of a high standard and agreed outcomes are achieved.
10. To maximise the impact of the service by promoting the service using an array of methods, ensure publicity and information on services are kept up to date by effectively managing throughput to reach at least the targeted number of cases.
11. To ensure services are accountable, user friendly and provide value for money and respond to, and incorporate learning, from complaints and incidents
12. To set, manage and monitor agreed budgets for the support and adaptations service, including maximising grant income and payments
13. To ensure workers engage with residents and they are kept up to date on the progress of their case, ensuring sensitive information is handled in an appropriate manner
14. To undertake quality assurance visits to ensure contractors and service meets standards.
15. To ensure support and adaptations are working jointly to meet resident needs
16. To assure all reasonable means to safeguard service users are implemented and alerts raised regarding any concerns.
17. To ensure that all cases, contact and outcomes are recorded on IT systems including CRM and demonstrate the impact of the service in the agreed way and use this information to produce reports and monitoring returns as required
18. Keep abreast of legislation, and develop departmental policies and procedures to reflect best practice in supporting older people to achieve independent living.
19. Develop and improve the services provided ensuring that the service remains flexible and achieves the highest standards possible using responses from satisfaction surveys.
20. Develop and implement ways to maximise service user involvement in decision making in association with colleagues. This includes co-ordinating and attending meetings as required.
21. Represent the Association on committees and liaise with Local Authorities, statutory and voluntary agencies with the aim of improving the service provided to service users and the local community and improve the reputation of the Association.
22. To carry out any other duties in accordance with this role profile
The key tasks listed above are only an indication of the main tasks required to be performed. It is not an exhaustive list of duties and responsibilities and may be subject to amendment to take account of changing circumstances. Any changes will be made following discussion with the role holder. The role holder will need to ensure they remain co-operative and flexible undertaking all tasks as required in line with the Association’s values, policies/procedures and regulations