We’re one of the largest housing providers in the UK, our 44,000 homes give 90,000 people in London, the South East and the Midlands, somewhere affordable to call their own.
Job Title: Customer Experience Advisor (Kent- Repairs)
Type of Contract: 6 month Fixed Term Contract- End date 31/7/2020
Hours: 24 hours a week, Part-time
Salary: £23,687 PA (Pro-Rata)
Location: Unit 1 - 3 Eurolink Business Park, Sittingbourne, Kent
Closing Date for applications: Friday 24th of January 2020
Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!
We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:
- Great customer service skills
- A 'can do, solution focused' attitude
- Strong people and communication skills
- An understanding of contact centre technology
- The ability to work closely with colleagues in all departments
You’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using own initiative and have the ability to update systems and follow processes.
We’d prefer you to have experience of working in a customer contact centre.
We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours.
At Optivo, we put people first. We have a culture that we’re proud of and underpinned by our CORE values. We take ownership and responsibility, we are positive and engaging and we put residents at the heart of everything we do. We work together and support each other, we are united behind our goals and we don’t pass the buck. We show consideration, we treat everybody with fairness, we value our fellow colleagues. We go the extra mile, we’re passionate about achievement and we’re eager to learn.
If this sounds like you, we look forward to receiving your application.
In exchange for the work you’ll do we offer some great benefits. We want to attract, motivate and retain the right people. We recognise that everyone needs a great work life balance and our benefits reflect the diversity of our colleague and the support we offer. We offer 27 days annual leave plus bank holidays as well as an extra day off for your birthday, 10% employer contribution to your pension (with 5% employee contribution), cycle to work scheme, healthcare cash plan, employee assistance programme and a range of discounts at outlets and high street retailers. For more information about these benefits, and more that we offer, please visit our benefits page.