This Vacancy has closed.
Safe & Settled Officer (Hospital Discharges)
  • Employer: Guildford Borough Council
  • Reference: D1/20/119184
  • Published: Fri 17/01/2020, 10:45 AM
  • Closing on: Fri 31/01/2020, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 18.5 hours per week
  • Salary: £25,877 - £30,200 per annum pro rata
  • DBS Check: Enhanced
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

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Safe & Settled Officer (Hospital Discharges)

We are looking for a highly motivated and enthusiastic person to work with our Safe & Settled Co-ordinator. As a support officer you will be based in the community supporting patients recently discharged from hospital. Safe & Settled is a new service that will be based at the Royal Surrey County Hospital and will be managed by the Guildford & Waverley Care & Repair Team. The aim of the service is to help facilitate safe and timely discharges for older and vulnerable residents living in Guildford & Waverley. After a period of settling back home the Safe & Settled support officer will offer further support, sign posting patients to appropriate community services to enhance patient’s wellbeing and reduce loneliness and isolation.

Job Profile

What will be doing on a typical day 

  • Complete daily visits to patients - Prioritise as appropriate 
  • Follow discharge support plans 
  • Record case notes on each visit 
  • Ensure patient home environment are appropriate 
  • Referrals to Guildford & Waverley Borough council services 
  • Referrals to Voluntary sector 
  • Undertake wellbeing telephone calls for low need patients 
  • Review wellbeing calls with Co-ordinator and prioritise levels to high/moderate/low risk 
  • Report concerns to Co-ordinator if a patient presents unwell, not eaten or taken medication etc 
  • Liaise with patients and family members to offer advice and guidance 
  • Support the promotion of Safe & Settled in the community 
  • Knowledge and understanding of Surrey County Council safe guarding procedures and the skill to identify vulnerable adults 
  • Responsible for accurate recording of Safe & Settled outcomes 
  • Adhere to policies and procedures that underpin the implementation of the Safe & Settled service


At minimum you will need  


Experience from one of the following ranges of multi-agency statutory and voluntary employment backgrounds eg: Social Worker / Assistant, family support worker, health or social care reablement assistant, Health or Social Occupational Therapy assistant / Technical Instructor

Educated to Level 2/3 vocational training trusted assessor, or equivalent


  • Ability to take a practical approach to supporting older and vulnerable patients
  • Ability to carry out informal assessments in the home in partnership with families, using observational skills and having good problems solving skills
  • Ability to work effectively on own initiative, prioritise workload and meet deadlines
  • Willing to work outside normal office hours on occasions
  • Ability to travel extensively within the boroughs of Guildford & Waverley
  • An enhanced DBS disclosure and a Children and Adults barred list check will be required for this role
  • Car driver and access to own vehicle essential


How to Apply

Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully. We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers. Follow us on Twitter @GuildfordBC

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