The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. We are a charity which provides retirement accommodation and services to people who have given a lifetime in ministry. We are not a registered social housing provider, and do not operate as one. Our vision is to deliver a professional high quality and efficient service to all our customers.
As Property Services Officer, you will be a customer focused individual who is able to work collaboratively with our maintenance partners, consultants, other team members and residents. You will bring a good understanding of property maintenance (ideally within a residential setting), enabling you to effectively instruct works and engage with our residents.
To be successful, you will need to work well as part of a team, be able to solve problems, have good IT skills and strong written and verbal communications skills.
Interviews will be held on the 7th February 2020.
Second interviews and an assessment will be held W/C 17th Feb 2020.
In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme
- Manage £1,000,000 property services budget of major unplanned works to over 1200 properties within the rental portfolio working with our maintenance partner to deliver a first-class service whilst maintaining best practise and value. Contribute to contract management with third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols.
- Provide customer support at all times with empathy and understanding, ensuring wellbeing and commitment to enabling them to remain in their home whilst managing expectations, communication and engagement at all levels.
- Manage day to day property activities including insurance claims, planning applications, building control, Party Wall Acts and Section 20 notices, working with other professionals (where necessary seeking guidance from specialist parties) to resolve issues promptly and with minimum disruption.
- Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount.
- Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI’s.
- Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the Tenant Liaison Officer (third party provider).
- Be responsible for the day to day effective management of retained property service activities ensuring consistent standards of service delivery and value for money. This includes engaging contractors and other service providers using standard procurement processes.
- Maintain comprehensive records/database of contractors ensuring periodic reviews relating to performance and competence are maintained.
- Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes.
- Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback for performance and satisfaction to encourage customer satisfaction and tenant involvement.
- At all times to take responsibility for ensuring the accuracy of data and recorded information in SAP and other systems.
- To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery.
- Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department.
Proven Ability Knowledge and Experience:
- Substantial experience of working within a Housing and/or Property Services environment.
- Experience of Asset Management Knowledge of building construction and preventative maintenance.
- Experience of delivering a customer focused service.
- Experience of providing support to residents/tenants.
- Genuine skills in engagement and communication including negotiation and persuasion.
- IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms.
- ‘A’ level standard or equivalent qualification or experience.
- Ability to work with minimal supervision, whist being organised and self-disciplined.
- Excellent people skills.
- Flexible and approachable.
- Confident and responsible, making decisions and being accountable.
- Ability to cope with competing deadlines, to prioritise and set targets, working in a structured manner
- Self-motivated, have initiative and a record of achieving agreed objectives within time and resource constraints.
- Adaptable and innovative.
- Ability to relate well to a variety of people and create, maintain and enhance working relationships.
- Willing to learn new concepts and open to change.
- Previous experience in a not for profit/charity environment.
We in the National Church Institutions support the mission and ministries of the Church all over England. We work with parishes, dioceses (regional offices), schools, other ministries and our partners at a national and international level.
Excellence, Respect, Integrity
We follow these three values in everything we do, whether we are of Christian faith, another faith or no faith. To learn more about working for National Church Institutions and our benefits, please click here
As we are a member of the Armed Forces Covenant, we welcome all applications from those of you who have served in our Armed Forces and their families
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background. As a Disability Confident committed employer, it is important to note that there may be occasions where it is not practical or appropriate to interview all disabled applicants who meet the minimum criteria* due to high volume. We limit the amount of interviews conducted to five applicants per open post we advertise.
*Where applicable depending on post requirements.