About the role
Working as part of our friendly and supportive Customer Services team, you will provide an interface between Mole Valley District Council, Joint Waste Solutions (who manage the waste contract on behalf of MVDC) and their contractor Amey logging requests for service on the relevant systems and answering any queries from colleagues.
You will also deal with customer queries relating to waste collections via telephone and email, both inbound and outbound, taking payments where appropriate.
You need to be committed to delivering great customer service and be a confident team player.
You will possess excellent communication skills and be able to communicate with customers and colleagues in a professional and caring manner whether over the phone, in person or in writing.
You will provide high levels of customer service at all times, taking time to listen actively to customers and explain clearly the reasons for any action taken.
You will also be able to deal with complaints and expressions of dissatisfaction calmly and professionally, providing a suitable way forward wherever possible.
You will be required to use various systems in order to record the contact you receive, for which training will be provided. You must also be a competent user of Microsoft Office.
You will need at least 5 GCSEs (4-9 / A*-C) to include Maths and English. You will also have experience in a role requiring provision of a high standard of customer service to the public.
For an informal chat about the role, please contact Franki Lancaster on 01306 879374. Alternatively you can contact HR at firstname.lastname@example.org
You will be required to attend an evening team meeting (5 – 7pm) once a month for which time off in lieu will be given.
1 hour lunch break
15 mins paid tea/coffee break am and pm
Closing date for applicants: 4 February 2020 at 10am
Interview dates: Week beginning 10 February 2020
MVDC is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
How to apply
Visit our careers website https://jobsatmolevalley.co.uk/job/customer-services-assistant-fixed-term-contract/ or email our careers inbox email@example.com submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.