This Vacancy has closed.
Housing Officer
  • Employer: Optivo
  • Reference: EXT/119728
  • Published: Thu 23/01/2020, 8:56 AM
  • Closing on: Sun 09/02/2020, 23:00 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £33,277 plus car allowance
  • DBS Check: Yes
  • Location: Sussex, East Sussex, West Sussex

Vacancy Location

More Information

Housing Officer

We’re one of the largest housing providers in the UK, our 44,000 homes give 90,000 people in London, the South East and the Midlands, somewhere affordable to call their own.

Job Title: Housing Officer

Type of Contract: Permanent 

Hours: 36 hours a week, Full time

Salary: £33,277 plus car allowance

Location: Sussex (covering West & East Sussex)

Closing date for Applications: Sunday 9th of February 2020 

Interview dates: 18th & 21st of Februray 2020

Job Brief

To provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high quality customer service is provided at all times.


  • Experience of working in housing related or similar customer facing area, or studying a housing related subject.
  • Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs.
  • Some understanding of common building defects and the solutions


  • Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language
  • Able to develop partnership working with other agencies to generate effective solutions to problems
  • Ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately
  • Able to develop and review Policy and Procedure regarding arears and income management
  • Good negotiation and influencing skills
  • Customer-focused
  • Can prioritise work in order to meet deadlines
  • Able to work under pressure with minimum supervision
  • Able to work productively with other departments
  • A ‘can do’, proactive approach to problem solving
  • Willing to learn and continue in personal development by attending conferences, seminars, webinars and training

Optivo benefits

  • Pension- We offer up to 10% of basic salary as a company contribution to your pension. You cancontribute from 3% to 5% and Optivo will double your contribution.
  • Annual Leave Holidays- start with 27 days plus your bank holidays. Your allowance goes up to 30 days with long service and we give everyone a day off for their birthday, which you can you use anytime in your birthday month.  We also offer the opportunity to buy extra annual leave and sell what you might not use up.
  • Life Assurance - Peace of mind for your loved ones, should the worst happen. Our scheme will pay three times your annual base salary to your nominated beneficiary.
  • Employee Assistance Programme - Our team have access to a free confidential counselling service, offering support and advice on stress and anxiety, debt, lifestyle and relationships.
  • Healthcare - Cash Plan Claim back on the costs of healthcare including the opticians, dentist and more via Simply Health.
  • Discounts- Get discounts at your favourite retailers through Perkz including a variety of outlets, activities and more.
  • Cycle to Work- Optivo provides access to approved cycle to work scheme, allowing employees the opportunity to buy a bike and accessories and saving tax contributions.
  • Season Ticket Loans- We provide interest free loans to purchase a season ticket or car parking pass for your commute allowing you to make savings.
  • Long Service Awards- We like to recognise, celebrate and thank employees for their long service.

Hold a full driving licence with access to own vehicle (Essential)

If you this sounds like you, we look forward to receiving your application! 

Apply Now