This Vacancy has closed.
Fire Control Operator
  • Employer: Hertfordshire County Council
  • Reference: HCC13774
  • Published: Mon 27/01/2020, 8:40 AM
  • Closing on: Mon 24/02/2020, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 42 hours per week, Shift Work
  • Salary: £22,198 pa progressing up to £29,587pa
  • DBS Check: No
  • Location: Stevenage , Hertfordshire

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Fire Control Operator

Job Title: Fire Control Operator
Location: Stevenage
Salary Range: £22,198 pa progressing up to £29,587 pa  
Hours: 42 per week (shift work)
Contract: Permanent 
Assess the situation, calm the caller, give life-saving advice. Lives may depend on these first critical minutes…

This is a very rewarding career which demands intense concentration. You will join a small, highly trained team that answer 999 emergency calls and mobilise fire engines, specialist equipment and officers and take an active part in a wide range of incidents. Capable of responding calmly and effectively to an emergency, you will use your excellent communication and keyboard skills. You will be expected to work a 12-hour shift pattern, which does include weekends and Bank Holidays. Our team at Hertfordshire Fire Control are ordinary people, from all types of backgrounds, who do an extraordinary job.

About you:
Initial training will consist of an assessment driven 5-6 week training and induction course followed by approximately 4 months shift based training.

Trainees are expected to obtain the Fire Control NVQ level 3 in Emergency Fire Services Control Operations within their 2 years’ probation period.

Applicants should be able to demonstrate a common sense approach when dealing with the general public, be able to type accurately to a standard of 30 words per minute and be able to work as part of a team.

About us:
Hertfordshire County Council is a leading local authority with a highly regarded Fire Control. This is your chance to be part of a busy team that is flexible, responds quickly to change and is never complacent. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy.

About the role:

  • To receive emergency and non-emergency telephone calls.
  • To mobilise resources in response to emergency calls and/or requests for assistance using the mobilising system provided.
  • To inform Officers and other agencies of incidents in accordance with control room instructions.
  • To maintain statistical records and operational information e.g. officer availability and resource availability data.
  • To operate computer information retrieval systems.
  • To participate in the routine testing of equipment.
  • To work at all times in accordance with the provisions of the Data Protection Act, ensuring that confidentiality is maintained at appropriate levels.


Further information about this role and the recruitment process will be presented during two information events at the Joint Emergency Services Academy, Hitchin Road, Stevenage SG1 4AE on 4th February at 2pm and 11th February at 6.30pm

If you are interested in attending one of the above events, please email to book your place.

Attendance at an information event is not essential but is recommended.

For an informal discussion please contact Paula Stevenson on 01438 847328 or 07796 997383.

Closing date for applications: 24th February 2020.
** Please note – the Person Specification - Core Skills Questionnaire must be completed and attached to the application.

Assessment dates: w/c 9th and w/c 16th March 2020.
Selected candidates will be required to attend one half-day assessment session.
Successful candidates will be advised of Assessment dates and times on or before Monday 2nd March.

Interview dates: w/c 30th March 2020


Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes


How to Apply

Please apply online via the link provided.

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