Caseworker - Lettings
Salary £19547 to £20744 per annum
37 hours per week
Housing in Lewes District and Eastbourne Borough (Homes First)
Homes First is a dedicated team that delivers housing related services to our customers across the two councils. Homes First consists of three teams; Neighbourhood Housing, Housing Needs and Standards and Property Services.
Neighbourhood Housing manage tenants and leaseholders and because we work across two councils our area is unique in its mix of environments, including the larger urban area of Eastbourne, the historic county town of Lewes, small towns and villages in and around the National Park and a large area of coastal strip. The work is varied and challenging. We also have a number of retirement housing schemes across the councils, giving those who would like the opportunity to live within a community the chance to remain independent.
This post provides customer advice and includes a range of administrative tasks to support our busy Homes First teams.
We are looking for someone to manage our voids and letting across the service and has the ability to respond well in a demanding performance driven area of the service. An understanding of the allocation and letting of properties would be beneficial however training will be provided to the right candidate.
It is essential that you have experience of working within a customer service environment and desirable that you have previously had some experience in property lettings in a social housing related service or in the private sector.
You will act as a first point of contact for many of our tenant’s requesting advice or support from our tenancy management team either over the telephone, by email or in person, and you will ensure they receive an efficient, positive and personal experience.
You will take responsibility for resolving queries or completing actions arising from customer enquiries and process a range of applications, cases and associated administrative activities.
You should have good communication skills and the ability to deal with the general public. It is essential that you can work as part of a team and have experience of using Microsoft Outlook, Word and Excel as well as having the skills to learn the use of Council specific contact and housing management systems.
Closing date: Midnight on 23 February 2020. Interviews will be held week commencing 2 March 2020