Do you have a logical brain, able to understand technical issues and resolve them swiftly?
Are you willing to learn / develop yourself and have a Career in ICT?
We are recruiting for a Junior Technical Support Engineer to join our 2nd Line support team.
You will be assisting the Technical Support Engineers on the build, installation, maintenance
and decommissioning of desktop hardware, including PC’s, laptops, tablets and handhelds,
and periphery desktop equipment such as printers, scanners and multi-functional devices,
together with support for remote access to the service.
Assist with the installation of telephony on the desktop and network patching as required, and
switch/router support and configuration, providing a front-line support service to the customer.
Assist with the resolution of technical support service desk calls, responding to calls to comply
with the ICT Service Level Agreements.
You would be required to have an understanding of:
- VoIP handsets
- Wi-Fi & VLANs
- Educated to a GCSE, BTEC or NVQ standard or equivalent.
- Experience of working within a service desk or desktop support service within a medium to large organisation.
- Experience of using an industry standard Service Desk software system & dealing with customers in an SLA driven environment.
- Desktop experience of supporting a Microsoft environment including Windows XP, Windows 7, Microsoft Office.
- Must have a general understanding of PC and network security
- Experience of maintaining network/asset databases.
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.
Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.
We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.
Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.
If you would like to have an informal discussion with the recruiting manager please call Paul Thompson on 01634 332789.
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age
For further information please refer to the Medway information pack available as a download or to view online
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.