This Vacancy has closed.
Applications Customer Support
  • Employer: Surrey County Council
  • Reference: SCC/20/124659
  • Published: Fri 20/03/2020, 12:30 PM
  • Closing on: Sun 05/04/2020, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £27,099 per annum
  • DBS Check: Enhanced
  • Location: County Hall, Penryhn Road, Kingston Upon Thames, Surrey, KT1 2DN., Surrey

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Applications Customer Support


Please note that Surrey County Council's headquarters, where this role is currently based, will be relocating back into Surrey in 2020 to support our Community Vision 2030.

About the role

Are you interested in helping colleagues and providing a top quality customer service?

Do you like a challenge and working through problems until you find a solution?

We support colleagues working in social care teams in both Adults and Children's and Education teams

Would you like to be part of a team supporting front line staff in their essential work and helping them spend more time with their clients?

If yes, then please read on.

The Social Care & Education Helpdesk urgently needs a Applications Support Specialist to deal with system requests for Capita One, LAS, LCS, EHM, Controcc and Wisdom.

This vacancy is primarily a customer service rather than technical role but obviously the more you know about the above systems the better. As important as system knowledge, is the desire to constantly learn new skills and being tenacious. There is also a requirement for excellent communications skills, an attention to detail and the ability to document and share knowledge.

We can give you all the training and support needed to do this job and have a good record of developing staff into more senior roles. The Social Care and Education Helpdesk is proud of the excellent customer service it provides but is committed to a philosophy of continuous improvement and sharing knowledge and skills.

If this is something you would be interested in being a part of then please click on the job links above. If you would like to have a chat with me first then please do.

Additional information

Contact details

For an informal discussion contact Trystan Ajjane-Jones by e-mail at We look forward to receiving your application. 

Additional information

The job advert closes at 23:59 on 5th April 2020.

Interviews dates to be confirmed.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.