This Vacancy has closed.
Tenant Management Organisation Officer
  • Employer: London Borough of Havering
  • Reference: LBH02425-38766
  • Published: Fri 24/04/2020, 0:00 AM
  • Closing on: Mon 25/05/2020, 0:00 AM
  • Working Pattern: Part Time
  • Hours: 36 per week
  • Salary: £25,000 - £34,999
  • DBS Check: Yes
  • Location: Havering

Vacancy Location

More Information

Tenant Management Organisation Officer

Havering is the easternmost London borough, bordered by Essex to the North and East, the River Thames to the south and the boroughs of Redbridge and Barking & Dagenham to the west. It is one of the largest boroughs in Greater London with a population of 226,000, over 7000 businesses and an area of approximately 40 miles. We have approximately 12,000 tenants and leaseholders in Council stock.

Havering is a great place to work, with a vibrant culture, innovative approach and at its centre is the historic market town of Romford.

The Housing Service department has been transformed to deliver a tenure neutral service with an emphasis on preventative and sustainment services to borough residents. This is supported by the implementation of a new I.T system to deliver a modern, efficient service that focuses on outcomes for residents.

The Community Engagement Team work in partnership with internal and external departments to promote the social, economic and environmental improvement of Havering in line with community priorities through effective development, promotion, co-ordination and management of projects and programmes in line with national, regional and local housing objectives.

We aim to actively engage with all communities/service users across the range of services that Housing Services provides and to help deliver the Community Engagement Strategy. 

Havering have 3 Tenant Management Organisations (TMO) in the Borough.

Tenant Management Organisation Officer (18 hours per week, part time permanent).

Grade 5 £27,228 to £30,213 pro rata 


To establish and maintain effective working relationships with TMO Managers and staff.

Monitor Performance of TMOs.

Work with colleagues to ensure a one team approach to the delivery of our services whilst meeting individual and team key performance indicators and targets.

To agree and monitor Modular Management Agreements (MMA) for each TMO.

Prepare written reports, deal with correspondence and maintain/update ICT records and files and attend meetings.

Monitor TMO finances and invoices.

To maintain knowledge of the current Community Engagement strategy and understanding of own contribution in order to ensure delivery of this strategy.

Have knowledge of Modular Management Agreements (MMA) and working with Tenant Management Organisations (TMOs)

You will demonstrate cost-consciousness and identify any cost effective changes to own way of working.

You will complete other reasonable tasks in order to fulfil role purpose or as instructed by management.

To be a confident, engaging communicator, able to positively handle contact with clients from a range of backgrounds.

Have the ability to build and maintain a good understanding of wider council and department objectives, services and initiatives and an understanding of how these interface with delivery of housing needs services.

Experience working in a front facing team.

Have relevant experience of working in a resident involvement capacity and experience of delivering high levels of customer care and of working on their own initiative for the benefit of the community.

Experience is desired for delivering projects from inception to completion including development, planning, implementation, monitoring, evaluation and review.

The London Borough of Havering is a Disability Confident employer.

Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 01708 432770.

For an informal discussion about the post, please contact Kimberly Squance  on 01708 434647 or        

The closing date for the receipt of applications is 24th May 2020.   However, interest in this job may be high and we therefore reserve the right to close the vacancy earlier.

You will be notified if your application has been successful. Interviews are scheduled thereafter.

If you require help with your online application, please contact the Recruitment Helpdesk on 0203 373 0909.