This Vacancy has closed.
Customer Services Advisor x 2
  • Employer: Reading Borough Council
  • Reference: RES0102
  • Published: Tue 12/05/2020, 14:29 PM
  • Closing on: Mon 25/05/2020, 14:29 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £19,945 - £21,166 pa, Career grade scheme to £21,166 to £26,317 pa
  • DBS Check: No
  • Location: Reading, Berkshire

Vacancy Location

More Information

More about this employer

Customer Services Advisor x 2

CUSTOMER SERVICES ADVISER

£19,945 - £21,166 pa

Career grade scheme to £21,166 to £26,317 pa

Ref: RES0102

Full time - 37 hours per week. Permanent

 

We are looking for a friendly, customer orientated individual to join our Customer Services Team. If you thrive in a fast paced environment, this could be the job for you!

 

 

About the role

Your role will be varied and you will deal with a range of enquiries face to face, over the telephone, by email and text messaging. You will be required to:

 

  • Provide excellent customer service by giving accurate and up to date advice
  • Understand the needs of customers and handling difficult situations in a sensitive way
  • Use several systems to input and extract information, so experience of using a variety of computer packages is desirable

 

 

About you

You will ideally have previous experience of working in a customer services environment or call/contact centre, together with good keyboard and IT skills and an ability to deal courteously and sensitively with enquiries and complaints.

 

 

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

 

A competitive salary alongside a range of benefits including:

 

  • Generous holiday entitlement  - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
  • Maternity, adoption, parental and sick pay
  • Modern working environment at the Civic Offices in the heart of Reading
  • Access to a range of training and learning opportunities to help you develop
  • Local Government Pension Scheme (LGPS)

 

Closing Date: 25th May 2020

Interview Date: To be confirmed

 

Please note that these dates are indicative at this stage and may be subject to change