Customer Service Adviser
  • Employer: Elmbridge Borough Council
  • Reference: SER/20/132589
  • Published: Wed 02/09/2020, 13:50 PM
  • Closing on: Mon 12/10/2020, 9:00 AM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £22,705 - £30,153 per annum
  • DBS Check: No
  • Location: Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD, Surrey

Vacancy Location

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More about this employer

Customer Service Adviser

Customer Service Adviser

Salary Range: £22,705 - £30,153

Grade: S4-S6

 Ref: PRN0000085


Do you have effective customer service skills and a professional telephone manner?

Are you energetic and self-motivated?

Are you looking to grow in your next career move?

Well, in your new role as a customer service adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.

You will be assisting customers with access and information across a wide range of council services, from advice about planning and waste services through to resolving council tax and benefits case work. Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. You will receive all the training you need to succeed.

If you’re interested in a career with the council, this is a great way to progress.  We will invest in your learning and development to help you achieve your goals. Other benefits include:

  • 23 days holiday, rising to 25 after 2 years
  • Free car parking
  • Home working (when feasible)
  • Season ticket loans
  • Cycle to work scheme
  • Annual health check
  • Contributory local government pension scheme


For more information about the role please contact Karen Gibbs, Customer Service Manager


The starting salary will be £22,705

Closing Date: Monday 12 October 2020

Interviews: Week commencing 19 October 2020

How to Apply

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete. To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.

Apply Now