Location: Holmes Road Depot
Salary: £30,066 - £34,538
Contract Type: Permanent, Full time, 36 hours per week
Alternative flexible working options available/open to discussion
Click HERE for information on Camden’s flexible working options
Some posts at Camden are politically restricted, which means individuals holding these posts cannot have active political role. For a list of all politically restricted roles at Camden click here.
As a Repair Support Officer you will be required to provide a comprehensive support service to the operational repairs teams. This will include administration and maintaining the local IT systems.
Operational repairs delivery is a high volume, fast moving environment and can involve high pressure on a regular basis. Flexibility, adaptability and the need to make decisions quickly is vital as priorities frequently change and information is updated in real time. You will be expected to visit properties on a frequent basis either pre, during or post completion.
Our service to our residents operates over extended weekday working hours, typically 8 AM to 6 PM Monday to Friday and 8 AM to 1 PM Saturdays. You will be required to work flexibly to manage and support service delivery between these hours, this may include changes to working times / patterns in order to deliver an effective service.
The successful candidate will need to meet the following criteria:
- Educated to GCSE Standard (including Maths & English).
- Detailed knowledge of DRS / PDA Systems in a social housing environment.
- Detailed knowledge of MS office applications.
- Experience in processing invoices and purchase orders to ensure costs are accurate.
- A good understanding of Customer Service Level Agreements and Key
- Performance Indicators.
- Experience in service/operational delivery support
- Ability to meet deadlines, targets and schedules, and work in a team.
- Able to work in a busy and demanding environment.
- Excellent communication and people skills.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
Click HERE to see the full details of our excellent benefits
Make it work for you. Make it your Camden.
Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Mayor of London’s Good Work Standard
Camden are very proud to be accredited to the level of excellence for the Mayor of London’s Good Work Standard. The Mayor’s Good Work Standard sets the benchmark for the highest employment standards and demonstrates that as an employer, Camden is contributing to a fairer and more inclusive London. These good practices are also an important step in attracting and retaining a diverse, talented and productive workforce.
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: Sunday 20 September 2020 at 23:59
Interviews to be held: TBC
Please quote reference: 200000A1
To view the Job Profile please click HERE