This Vacancy has closed.
Customer Services Adviser
  • Employer: Reading Borough Council
  • Reference: RES0136
  • Published: Mon 21/09/2020, 15:00 PM
  • Closing on: Sun 27/09/2020, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,493 - £21,748 pa Career grade scheme to £21,748 to £27,041 pa
  • DBS Check: Enhanced
  • Location: Reading, Berkshire

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Customer Services Adviser

Full time - 37 hours per week - Permanent


We are looking for a friendly, customer orientated individual to join our Customer Services Team. If you thrive in a fast paced environment, this could be the job for you!

About the role

Your role will be varied and you will deal with a range of enquiries face to face, over the telephone, by email and text messaging. You will be required to:


  • Provide excellent customer service by giving accurate and up to date advice
  • Understand the needs of customers and handling difficult situations in a sensitive way
  • Use several systems to input and extract information, so experience of using a variety of computer packages is desirable 

About You

You will ideally have previous experience of working in a customer services environment or call/contact centre, together with good keyboard and IT skills and an ability to deal courteously and sensitively with enquiries and complaints. 

Our Offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including: 

  • Generous holiday entitlement  - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
  • Maternity, adoption, parental and sick pay
  • Modern working environment at the Civic Offices in the heart of Reading
  • Access to a range of training and learning opportunities to help you develop
  • Local Government Pension Scheme (LGPS)  


Closing Date: 27th September 2020 

Interview Date: Week commencing 5th October 2020


Please note that these dates are indicative at this stage and may be subject to change