This Vacancy has closed.
Customer Contact Advisor
  • Employer: Reigate & Banstead Borough Council
  • Reference: REQ000546
  • Published: Fri 09/10/2020, 11:15 AM
  • Closing on: Sun 25/10/2020, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 15 & 21.75 hours per week, Two part time positions
  • Salary: £19,413 - £25,446 pro rata
  • DBS Check: No
  • Location: Reigate, Surrey

Vacancy Location

More Information

More about this employer

Customer Contact Advisor

Please note: There are two part time, 9 months fixed term contracts. One is 21.75 hours per week and the other is 15 hours per week. In your application, please state which one you would prefer.

About the Role
Are you looking for a new career opportunity in a fast developing, forward thinking & ambitious Team, where customers come first?

Demonstrating that you are an innovative, supportive, positive and flexible person, you will be able to contribute towards our financial self-sufficiency by 2020 and our 5-year plan.

Our Monday-Friday working pattern, no sales targets and technology are fundamental in supporting you at your most creative, and productive. 

What you will do?
- Offering advice & guidance to customers via the phone and face to face
- Investigate Customer enquiries
- Respond to Social Media posts
- Updating our Website content

What you will need?
- Customer Service experience would be preferred
- Great verbal & written communication skills
- Ability to work well under pressure
- Microsoft and Excel office skills

Full training will be given to ensure teamworking to deliver our Customer contact strategy.

Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave, and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information
For an informal discussion about the role, please contact Lisa Apostolakis, Customer Contact Manager via email

We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. 

Closing date:  25 October 2020

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.